Feeds

Accidental discounts land Apple in NZ's Disputes Tribunal

El Reg has seen the screen shots and the story stacks up ... mostly

Build a business case: developing custom apps

Apple is in trouble over pricing again – this time, however, because an apparent e-store glitch let a New Zealander whack together a $NZ1,600 order for $NZ35.

Adam Crouchley, a 'Wordpress developer, SM advisor and Radio Announcer on Hashtag Radio', according to his LinkedIn profile, told El Reg, as we followed up a report by TVNZ that he went shopping on Apple's website and spotted accessories from manufacturer Twelve South selling for 83 cents instead of $89.

Crouchley told The Reg he thought those prices were too good to be true, so initiated a chat session with Apple to make sure there was no error. He was told the prices were kosher, so placed an order. Crouchley added that he bought only what he needed for his business.

Crouchley has sent The Reg a screen shot of that chat session, but asked us not to publish it lest revelation of its contents prejudice his case.

The Reg can say, after viewing the screen shot, that it appears to confirm Crouchley's story.

The screen features a version of the image below, which features at Apple Australia's 'Contact Apple Support' page.

Apple Contact Hero shot

The screen shot does, however, feature the pair pictured above in grey, rather than white, t-shirts. It also shows the transaction related to prices shown in Apple's New Zealand web store.

Questions remain over just who Crouchley chatted with, as no chat feature is prominent in the Australian Apple web stores. Crouchley told El Reg chat was offered as an option during the process of completing his online purchase. Apple does offer chat at this site for US business customers. At the time of writing, the chat service timed out and could not be accessed.

Crouchley said that after the chat session he made phone calls to Apple Australia during which he was told the fruity company would honour the prices he paid for the cases and told him they had already been dispatched. In later communications, Apple cancelled the order and told Crouchley it had managed to “intercept” the courier.

“So I was spewing. I said to him: this is not on, I phoned you, your call centre assured me that you'd honour that order,” the TVNZ story says.

Crouchley now has a date in New Zealand’s Disputes Tribunal, a tribunal that handles matters up to $NZ5,000 and in which parties must represent themselves. Crouchley told The Reg he has a stack of emails and screen shots to prove Apple's initial enthusiasm for the transaction.

He's hopeful, however, of early resolution to the case, as when The Reg called he expressed disappointment, saying "I saw the Aussie number come up and thought it might be Apple." ®

Adam Crouchley spoke to Simon Sharwood.

Build a business case: developing custom apps

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Amazon says Hachette should lower ebook prices, pay authors more
Oh yeah ... and a 30% cut for Amazon to seal the deal
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
Nintend-OH NO! Sorry, Mario – your profits are in another castle
Red-hatted mascot, red-colored logo, red-stained finance books
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Feel free to BONK on the TUBE, says Transport for London
Plus: Almost NOBODY uses pay-by-bonk on buses - Visa
Twitch rich as Google flicks $1bn hitch switch, claims snitch
Gameplay streaming biz and search king refuse to deny fresh gobble rumors
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.