Original URL: http://www.theregister.co.uk/2012/11/02/debenhams_expresso/
Debenhams cafes ban outré terms like 'espresso' and 'cappuccino'
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Posted in Bootnotes, 2nd November 2012 12:17 GMT
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The words "espresso" and "cappuccino" are too confusing for customers, says high-street retailer Debenhams. The department store chain will instead introduce moron-friendly descriptions, such as "frothy coffee", in its 160 cafes.
Out go several descriptions it deems too "fancy" - even "tall" and "grande" have been slung out, the retailer admits [1]. Punters will be offered a patronising choice of a cup or a mug instead.
A few examples are here:

"Really really" patronising
Debenhams also denied it was covering transparent roof canopies in its stores to ensure shoppers are not "frightened by aeroplanes". (Actually it hasn't - we made that up. But we wouldn't be surprised if it did.) ®
