Amazon quietly un-wipes remotely wiped Kindle
But no apology or explanation for account suspension
Never let it be said posting your woes on the internet doesn’t yield results. After Linn Nygaard allowed Norwegian blogger Martin Bekkelund to reveal that Amazon had not only wiped her Kindle without warning but had refused to explain precisely why it had done so, the online retail giant has grudgingly relented and re-instated her account and her purchases.
Of course, Amazon has remained to true to its apparent principle of not giving reasons for its actions - Ms Nygaard simply checked her Amazon account yesterday and found it was active once more, Norwegian-language site NRK reports.
“I haven’t heard anything from Amazon about this, except that I got a very strange phone earlier from someone with a hidden number,” she said. “They claimed that they worked in Amazon.co.uk and would give me a new Kindle, but they would not talk to me about my account.”
Ms Nygaard hasn’t received an apology either, she indicated.
Previously, an Amazon representative told her: “We have found your account is directly related to another which has been previously closed for abuse of our policies. As such, your Amazon.co.uk account has been closed and any open orders have been cancelled”.
That followed an enquiry by Ms Nygaard after the company remotely wiped her Kindle without warning.
Further requests for more information fell upon deaf ears, leading to a final “we wish you luck in locating a retailer better able to meet your needs and will not be able to offer any additional insight or action on these matters” from the retailer.
Amazon infamously deleted without warning copies of George Orwell’s 1984 and Animal Farm from Kindles in 2009, though it did so because the copies, sold by a third-party, had not been authorised by the owner of the works in question.
Shortly afterward, Amazon CEO Jeff Bezos said: “Our 'solution' to the problem was stupid, thoughtless, and painfully out of line with our principles.” ®
I think the lady deserves an apology AND some free store credit.
Simply restoring what was is a bit nasty.
How do companies get so arrogant that they feel they can ride rough-shod over all user rights?
Why are the politicians (who are supposed to represent us) doing nothing about this?
Oh, yeah. Right.
...but Norway is in the EEA being an EFTA member. There fixed it for you.
Re: explain to me why Amazon is a good thing
They're quite good when it comes to mail order. Trickier for them to steal stuff back...
"....she had linked her Kindle to an amazon.co.uk account."
Hmm. Sounds like a quiet word in the shell-like of Michel Barnier (The EU commissioner for the Single Market) would be in order.
I don't quite see where you're getting "obeying the letter of the law" from. "Free movement of goods and services" would suggest the exact opposite.