Ubisoft forgets to ship activation codes for music game

Cock-up stops rock-up

By Caleb Cox, 23rd October 2012

Whoops. Ubisoft has shipped a number of European copies of Rocksmith for PC without activation codes.

The omission was, of course, a blunder. However, gamers affected by the codes' absence have still been struck by Ubi's strict security and asked to provide a clear digital image of purchase receipts.

Hordes of affected punters expressed their frustration in the Ubisoft forums before being directed to a support page for instructions on how to obtain their codes.

Don't fret

This latest error will do little to improve the sour taste that remains after Ubisoft's role in a bitter DRM debacle.

Fortunately, the company said it will give affected customers free downloadable content, with instant access to all Rocksmith mini-games, by way of an apology. ®

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Highly Rated

Posted Tuesday 23rd October 2012 14:17 GMT

Anonymous Coward

oh the irony

"Related stories

Ubisoft: 'Vast majority of PC gamers are PIRATES' (22 August 2012)"

It's no wonder when they manage to shaft legitimate users in such a manner...

Posted Tuesday 23rd October 2012 19:02 GMT

Anonymous Coward

Oh, it gets better...

I'm one of those affected; I pre-order from Amazon, who got the thing to me in good time [yay!] - no key [boo!] - googled to UbiScoundrels [hiss!] to be told I had to register (for more spam?) before getting a support ticket [proper cross now!]. So I registered last night, took the picture they wanted [receipt in kitchen bin by now - YUK!] and sent everything through. Not an apologetic note from UbiSlugs, just "some people are experiencing difficulties with the install" - no acknowledgement that they are the cause! So here I am, all of aquiver, waiting for some help 24 hours later, only to discover two things;

1) Amazon have pulled a blinder, have sent the apologetic note that UbiScum should have sent and included the key code. [HURRAH!]

2) UbiSpanners have DELETED my support ticket AND my account WITHOUT A WORD!

So, here's a question folks - how are they going to get the "free downloads and unlock codes" they promised to me?

UbiB*stards.

(PS posted anonymously in the vain hope I may yet get some satisfaction from the swine. On the plus side, I did email this into the Register and I'm hoping that this was what prompted the piece above. If so, I am a little mollified. "Little things" and all that... :o) )

Posted Wednesday 24th October 2012 11:07 GMT

Anonymous Coward