Natwest biz banking service goes titsup overnight
'Upgrade' biffs customers out of accounts
Natwest's business banking site Bankline went down last night after undergoing "maintenance" for a little longer than expected. The service that helps businesses manage their finances bobbed back up circa 10.20am this morning. The consumer facing side of the site displayed this message:
One biz customer was told "an upgrade last night had broken the website", when he phoned Natwest this morning to arrange wage payments. He was instructed to wait for two hours and then keep trying it.
On Twitter @NatWest_Help acknowledged the problem in a tweet at 9.20am. "Hi Sophia, sorry the site is not back up and running yet. I have raised this with the team. VB"
We've asked Natwest for a comment on the causes of the site glitch, and as of publication have not heard back. ®
The power of the underpaid call centre worker
> One biz customer was told "an upgrade last night had broken the website"
Lucky for Natwest their staff are so honest. If that caller had got through to an evil agent with a grudge, the message might have been:
OH MY GOD, we've been told to not move from our desks. There are police everywhere - they're taking away boxes of stuff ... I've just seen the CEO being led away in handcuffs. Get your money out any way you can.
... and even if the misinformation was detected and a statement (eventually) put out - and it was believed, the potential damage, do-able by one, lone individual in the right place at the wrong time could have been massive.
Don't try this at home, kids.
Gordon it's a typo on the new site they meant different bank...
Re: The power of the underpaid call centre worker
You are sick and twisted, and for some reason I want a job with the Nat West Hell Desk.