Feeds

Users grumble after Adobe cancels Acrobat X Suite

'Detailed analysis of product offerings' leads to more expensive software

The Essential Guide to IT Transformation

Adobe has cancelled its Acrobat X Suite – launched just 18 months ago - and now recommends its customers acquire a more expensive product.

The company has buried slipped a statement about the cancellation of the suite into its FAQ for Acrobat. The suite bundled Adobe Acrobat X Pro, Designer ES2, Photoshop CS5, Adobe Captivate 5, Adobe Presenter 7 and Adobe Media Encoder CS.

The statement says the suite was dropped because:

“Adobe continually works to deliver exceptional products that meet market demand. After a detailed analysis of our product offerings and sales, Adobe decided to discontinue Acrobat X Suite as of October 15, 2012.”

There's little indication of Adobe's reasoning beyond that statement, but it is worth noting that in April 2011 the company described the suite as “a complete offering for business communication” in this video.

Just why it no longer cares to offer a suite with those qualities is not something The Register can explain, as Adobe has made no further public commentary on the matter, other than to suggest that those who miss the Acrobat X suite instead acquire its eLearning Suite 6.1, which comprises Adobe Acrobat XI Pro, Adobe Captivate, Adobe Presenter, Flash Professional , Dreamweaver CS6, Photoshop CS6 Extended and Audition CS6.

An upgrade to eLearning suite 6.1 from from Acrobat X Suite is US$599, and a full version of the former suite is US$1799, according to this Adobe page.

Few reputable online references to the older suite's price remain, but one Amazon.com seller asserts it had a list price of $1199.

Another issue is that the two suites do not overlap completely, users of Acrobat X Suite who want to upgrade some products will therefore have to purchase those updates piecemeal. The cost of those upgrades is considerably higher than the bundled cost previously offered.

Users are starting to express dissatisfaction with the situation. Reg reader Sean, for example, wrote to say 'Poor that Acrobat has decided to drop Acrobat X Suite less than 18 months after release. Now we are forced to pay double to upgrade individual products, if we can upgrade at all!”

Similar sentiments have appeared in Adobe's own forums.

The Reg has approached Adobe for further comment on the reasons for the cancellation of the product, but had not heard back at the time of writing. ®

The Essential Guide to IT Transformation

More from The Register

next story
NO MORE ALL CAPS and other pleasures of Visual Studio 14
Unpicking a packed preview that breaks down ASP.NET
KDE releases ice-cream coloured Plasma 5 just in time for summer
Melty but refreshing - popular rival to Mint's Cinnamon's still a work in progress
Leaked Windows Phone 8.1 Update specs tease details of Nokia's next mobes
New screen sizes, dual SIMs, voice over LTE, and more
Another day, another Firefox: Version 31 is upon us ALREADY
Web devs, Mozilla really wants you to like this one
Put down that Oracle database patch: It could cost $23,000 per CPU
On-by-default INMEMORY tech a boon for developers ... as long as they can afford it
Mozilla keeps its Beard, hopes anti-gay marriage troubles are now over
Plenty on new CEO's todo list – starting with Firefox's slipping grasp
Apple: We'll unleash OS X Yosemite beta on the MASSES on 24 July
Starting today, regular fanbois will be guinea pigs, it tells Reg
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.