Feeds

Users grumble after Adobe cancels Acrobat X Suite

'Detailed analysis of product offerings' leads to more expensive software

Combat fraud and increase customer satisfaction

Adobe has cancelled its Acrobat X Suite – launched just 18 months ago - and now recommends its customers acquire a more expensive product.

The company has buried slipped a statement about the cancellation of the suite into its FAQ for Acrobat. The suite bundled Adobe Acrobat X Pro, Designer ES2, Photoshop CS5, Adobe Captivate 5, Adobe Presenter 7 and Adobe Media Encoder CS.

The statement says the suite was dropped because:

“Adobe continually works to deliver exceptional products that meet market demand. After a detailed analysis of our product offerings and sales, Adobe decided to discontinue Acrobat X Suite as of October 15, 2012.”

There's little indication of Adobe's reasoning beyond that statement, but it is worth noting that in April 2011 the company described the suite as “a complete offering for business communication” in this video.

Just why it no longer cares to offer a suite with those qualities is not something The Register can explain, as Adobe has made no further public commentary on the matter, other than to suggest that those who miss the Acrobat X suite instead acquire its eLearning Suite 6.1, which comprises Adobe Acrobat XI Pro, Adobe Captivate, Adobe Presenter, Flash Professional , Dreamweaver CS6, Photoshop CS6 Extended and Audition CS6.

An upgrade to eLearning suite 6.1 from from Acrobat X Suite is US$599, and a full version of the former suite is US$1799, according to this Adobe page.

Few reputable online references to the older suite's price remain, but one Amazon.com seller asserts it had a list price of $1199.

Another issue is that the two suites do not overlap completely, users of Acrobat X Suite who want to upgrade some products will therefore have to purchase those updates piecemeal. The cost of those upgrades is considerably higher than the bundled cost previously offered.

Users are starting to express dissatisfaction with the situation. Reg reader Sean, for example, wrote to say 'Poor that Acrobat has decided to drop Acrobat X Suite less than 18 months after release. Now we are forced to pay double to upgrade individual products, if we can upgrade at all!”

Similar sentiments have appeared in Adobe's own forums.

The Reg has approached Adobe for further comment on the reasons for the cancellation of the product, but had not heard back at the time of writing. ®

3 Big data security analytics techniques

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Inside the Hekaton: SQL Server 2014's database engine deconstructed
Nadella's database sqares the circle of cheap memory vs speed
Microsoft lobs pre-release Windows Phone 8.1 at devs who dare
App makers can load it before anyone else, but if they do they're stuck with it
Oh no, Joe: WinPhone users already griping over 8.1 mega-update
Hang on. Which bit of Developer Preview don't you understand?
Half of Twitter's 'active users' are SILENT STALKERS
Nearly 50% have NEVER tweeted a word
Internet-of-stuff startup dumps NoSQL for ... SQL?
NoSQL taste great at first but lacks proper nutrients, says startup cloud whiz
Batten down the hatches, Ubuntu 14.04 LTS due in TWO DAYS
Admins dab straining server brows in advance of Trusty Tahr's long-term support landing
IRS boss on XP migration: 'Classic fix the airplane while you're flying it attempt'
Plus: Condoleezza Rice at Dropbox 'maybe she can find ... weapons of mass destruction'
Ditch the sync, paddle in the Streem: Upstart offers syncless sharing
Upload, delete and carry on sharing afterwards?
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.