Feeds

HP prosecuted by Australian consumer regulator

Tough warranty conditions alleged to mislead and deceive punters

Mobile application security vulnerability report

The Australian Competition and Consumer Commission (ACCC), the nation's guardian of consumer rights and regulator of competition and consumer law, has commenced legal action against HP over its warranty and repair practices.

The ACCC is upset with HP for five reasons, namely:

  • The remedies available for a faulty HP product were limited to remedies available from HP at its sole discretion;
  • Consumers must have had a faulty HP product repaired multiple times by HP before they were entitled to receive a replacement;
  • The warranty period for HP products was limited to a specified express warranty period;
  • Following the expiration of an express warranty period, HP would repair faulty HP products on the condition that consumers pay for such repairs
  • Consumers could not return or exchange HP products purchased from the HP Online Store, unless otherwise agreed by HP at its sole discretion.

Those actions, the ACCC believes, are in contravention of the Australian Consumer Law's provisions that insist businesses tell the truth about their warranty obligations and consumers' rights to receive replacement products. The ACCC has wide powers and is wielding several against HP, with its statement about the case saying it will seek several remedies, including:

  • Declarations;
  • Injunctions;
  • Civil pecuniary penalties;
  • Disclosure orders;
  • Adverse publicity orders;
  • Non-party redress for consumers affected by HP’s conduct;
  • The implementation of a compliance program; and
  • Costs.

If the ACCC wins the case, which will kick off on December 7th, HP will therefore have to pay damages, take out ads apologising for its conduct and get its house in order regarding warranties and how they are communicated to punters.

The case will be heard in Australia's Federal Court, the lowest court that hears matters pertaining to laws made by the Parliament of Australia. Appeal is possible to the Full Bench of the Court and then, under limited circumstances, to the High Court.

HP told The Reg, in a canned statement sent by a spokesperson, that “HP takes seriously the matters raised by the ACCC and will fully investigate and respond appropriately.” ®

The Power of One Brief: Top reasons to choose HP BladeSystem

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.