Feeds

SAP customers fancy licence payments 'holiday'

No staff = no users = no usage

Combat fraud and increase customer satisfaction

SAP customers are finding it increasingly difficult to keep up with the German giant’s software charges and want a payments “holiday”.

A UK and Ireland SAP User Group poll found 95 per cent think the rules on SAP's licensing are out of control, with 67 per cent blaming SAP’s expanding product line.

As the catalogue of software has increased, it has become harder to track licence use, particularly on modules that are installed automatically, users said.

Almost all of those surveyed – 97 per cent – want SAP to allow them to “park” unused licences to account for cases where the software is no longer used because of layoffs or corporate restructuring.

Eighty-eight per cent called on SAP to make its price list public. Oracle SAP's big rival in ERP, does this already.

SAP’s pricing seems to also prohibit greater rollouts by customers trying to expand their operations: 77 per cent said the entry point for deploying extra modules or functionality to their core SAP systems is too high.

Customers also want a more web-friendly pricing regime: 78 per cent say SAP should introduce concurrent user pricing to permit external use of the software or data by external users – employees, partners or customers.

Philip Adams, vice chairman of the UK & Ireland SAP User Group, said SAP customers would like to see transparent and flexible licence costs and conditions.

Adams' group surveyed 336 SAP users in 150 user organisations ahead of the User Group conference next month in Manchester. ®

3 Big data security analytics techniques

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Inside the Hekaton: SQL Server 2014's database engine deconstructed
Nadella's database sqares the circle of cheap memory vs speed
Oh no, Joe: WinPhone users already griping over 8.1 mega-update
Hang on. Which bit of Developer Preview don't you understand?
Microsoft lobs pre-release Windows Phone 8.1 at devs who dare
App makers can load it before anyone else, but if they do they're stuck with it
Half of Twitter's 'active users' are SILENT STALKERS
Nearly 50% have NEVER tweeted a word
Internet-of-stuff startup dumps NoSQL for ... SQL?
NoSQL taste great at first but lacks proper nutrients, says startup cloud whiz
Batten down the hatches, Ubuntu 14.04 LTS due in TWO DAYS
Admins dab straining server brows in advance of Trusty Tahr's long-term support landing
IRS boss on XP migration: 'Classic fix the airplane while you're flying it attempt'
Plus: Condoleezza Rice at Dropbox 'maybe she can find ... weapons of mass destruction'
OpenSSL Heartbleed: Bloody nose for open-source bleeding hearts
Bloke behind the cockup says not enough people are helping crucial crypto project
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.