Apple extends fail-prone Seagate HDD swap scheme
Own an iMac bought in or after October 2009?
Apple has extended its 2011 iMac hard drive replacement scheme.
Originally pegged to all-in-one desktop maps purchased between May and July 2011, the programme now runs from October 2009 to July 2011. If you own a 21.5in or 27in iMac bought new during that period, you may qualify for a free hard drive replacement.
At issue are a series of Seagate 1TB HDDs which Apple subsequently discovered may fail.
Getting the hard drive out of recent iMacs is by no means easy - you have to take the screen off, for starters - so Apple or one of its Authorised Service Providers will have to perform the replacement for you.
The replacement scheme covers machines bought during the stated period but only for three years from the purchase date, or until 12 April 2013, whichever comes last. Apple has a webpage into which you can enter your machine’s serial number to see whether it qualifies for a drive replacement. ®
Re: Website failure...
The website recognised my S/N for a UK purchased Imac and my machine is covered. However, I have only just had the drive replaced at a cost of £250.00. I spoke with an Apple advisor who knew absolutely nothing and was surprised when I referred him to the weblink. Now have an appointment at the Genius bar that undertook the repairs but the apple technician I spoke with was not confident my money would be refunded. I feel a game of running in decreasing circles starting here!
Re: Replacing the harddrive in iMac is easy
If I'd paid iMac money for a computer I'd be expecting Apple to send someone to me to fix a known fault.
That link is the one I tried yesterday, told me my 2010-purchased 27" iMac with 1TB Seagate drive was NOT eligible for replacement.
I phoned the Apple Store, they checked my Serial Number and said yes, it was covered. They asked if I'd checked it on a US site.... so looks like this site is not correct for UK machines. If it says you are ineligible and you know you have a 1TB Seagate drive, give Apple a call...