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BT Infinity customers hit by outages at 'third party peering network'

Telco cops to five-day-long 'major packet loss'

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BT Infinity customers have been complaining about peering issues that have prevented some of them from accessing popular websites for nearly five days.

And now, after some haranguing, the national telco has said sorry for the service disruptions its punters have been moaning about.

BT said in a statement to The Register:

We are aware that some customers are having trouble accessing some websites and online services. This is due to an issue with a peering network beyond BT’s service boundary. Our support team is working with a third party to resolve the issue asap. We would like to apologise for any inconvenience this issue has caused.

A number of readers got in touch to tell us that they were struggling with BT's service due to a "major packet loss".

The company's customer forums were also full of posts about the problem, which some claimed originated from overseas traffic going through Zayo-owned AboveNet in the US.

El Reg understands that BT is not the only telco affected by the peering problems.

We've asked AboveNet for a statement and we'll update the story if the company returns our call. ®

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