Feeds

BT Infinity customers hit by outages at 'third party peering network'

Telco cops to five-day-long 'major packet loss'

5 things you didn’t know about cloud backup

BT Infinity customers have been complaining about peering issues that have prevented some of them from accessing popular websites for nearly five days.

And now, after some haranguing, the national telco has said sorry for the service disruptions its punters have been moaning about.

BT said in a statement to The Register:

We are aware that some customers are having trouble accessing some websites and online services. This is due to an issue with a peering network beyond BT’s service boundary. Our support team is working with a third party to resolve the issue asap. We would like to apologise for any inconvenience this issue has caused.

A number of readers got in touch to tell us that they were struggling with BT's service due to a "major packet loss".

The company's customer forums were also full of posts about the problem, which some claimed originated from overseas traffic going through Zayo-owned AboveNet in the US.

El Reg understands that BT is not the only telco affected by the peering problems.

We've asked AboveNet for a statement and we'll update the story if the company returns our call. ®

5 things you didn’t know about cloud backup

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?