Feeds

Fuming fanbois flood 'flimsy iPhone 5 Wi-Fi' forum

Networking not working, claim puzzled punters

Gartner critical capabilities for enterprise endpoint backup

Punters on an Apple support forum claim they are struggling to use Wi-Fi networks with their iOS 6 gadgets. The trouble seems to affect new iPhone 5s as well as iPads and older iPhones updated to the latest version of Apple's mobile operating system.

Users of iOS 6, writing under a headline "iPhone 5 wifi issues", reported a number of disruptions to Wi-Fi reception: some devices are unable to find nearby wireless networks; some can't establish a working connection to them; and some appear to work until the link drops off after a few minutes. The forum has been viewed roughly 60,000 times and had more than 730 posts since it was opened on 21 September.

One punter, going by the name of Dpollit, wrote:

Received two iPhone 5s. One connected right away to my wireless network at home (WPA2 Personal). The other would see the SSID, but fail to ever connect. LTE is working fine and without issues.

Took my phone into Verizon, figured out that I could connect to hotspots of other phones, so we thought the issue was resolved. Came back home to find it still wouldn't connect to my Wi-Fi. Tried to reset to factory defaults, reset network statistics, restored from backup in iTunes, tried to remove all password protection on my Wi-Fi, etc. Nothing resolved the issue.

Dpollit said that Apple's support teams are aware of the issue, but were just telling customers to wait for a fix:

I gave Apple tech support a call, they told me that this was a "known problem" that was found with other iPhone 5 units on the release day. They suggested I wait 1 to 2 days to see if it resolves on its own, if not call back. I don't see how it would "resolve on its own" without any iOS update, but that is what they told me to do.

Twiddling with router settings seemed to fix the issues for some people: several reported that switching off the wireless point's security settings worked even though it's unwise to operate an unencrypted Wi-Fi network. Others were able to reconnect to their networks by using different channels. In the case of a small number of commenters, they were allowed to get replacement iPhone 5s back at the store - although that seemed to be an unusual outcome.

The Reg asked Apple whether it was aware of the issue and if there's a fix in the works, but we haven't heard back. ®

Bootnote

Apple has also finally halted the epic support forum discussion on iPhone 4S battery life, headlined "iPhone 4s Battery Life?", after 1,700,338 views and 12,787 replies since the first post in October 2011. It runs over 853 pages, and the last post was submitted yesterday.

As one Apple-fondling reader told us: "It's been quite an adventure!"

Boost IT visibility and business value

More from The Register

next story
Apple takes blade to 13-inch MacBook Pro with Retina display
Shaves price, not screen on mid-2014 model
iPhone 6 flip tip slips in Aussie's clip: Apple's 'reversible USB' leaks
New plug not compatible with official Type-C, according to fresh rumors
FEAST YOUR EYES: Samsung's Galaxy Alpha has an 'entirely new appearance'
Wow, it looks like nothing else on the market, for sure
YES YES YES! Apple patents mousy, pressure-sensing iVibrator
Fanbois prepare to experience the great Cupertin-O
Steve Jobs had BETTER BALLS than Atari, says Apple mouse designer
Xerox? Pff, not even in the same league as His Jobsiness
TV transport tech, part 1: From server to sofa at the touch of a button
You won't believe how much goes into today's telly tech
Apple analyst: fruity firm set to shift 75 million iPhones
We'll have some of whatever he's having please
Things are looking up in Flappy Bird sequel
'Swing Copters' offers the same gameplay but in a different direction
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.