Feeds

Xbox Live gamers blown offline by 'Virgin Media routing balls-up'

Telco and Microsoft investigating cause of outage

Internet Security Threat Report 2014

An unknown number of Virgin Media customers have been locked out of Xbox Live due to unconfirmed reports from users suggesting that routing issues are affecting the telco.

The Register has asked VM and Microsoft – which owns Xbox – to explain what had caused the service to go titsup for some users since at least the early hours of Tuesday morning. Neither company immediately got back to us with an explanation. We'll update the story if we do hear more.

Microsoft, for its part, is currently displaying a service status message that reads:

If you're having issues connecting to Xbox LIVE and are using the Virgin Media ISP, thank you for being patient and sticking with us while we work out the problem. Rest assured we are still working hard alongside Virgin Media to fix it as quickly as we can. We will continue to update you as new information becomes available.

The Xbox vendor said "a subset" of VM subscribers were noticing "intermittent problems" when trying to connect to the online gaming service.

A number of Reg readers affected by the frustrating outage told us that it wasn't just Xbox they were having problems connecting to. Microsoft sites including Hotmail are also currently inaccessible to them, VM users told El Reg at time of writing. Others complained that they couldn't access sites including the gov's HMRC services page or university portals via the Virgin Media network.

Virgin Media forums are also abuzz with gripes about customers' inability to play shoot-em-ups on Xbox Live today.

In the past 15 mins, a VM rep told the ISP's punters:

We're still investigating at the moment but we've done some network re-routing temporarily to resolve this while we find the root cause.

®

Internet Security Threat Report 2014

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Designing and building an open ITOA architecture
Learn about a new IT data taxonomy defined by the four data sources of IT visibility: wire, machine, agent, and synthetic data sets.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?