Feeds

Virgin Media STILL working on fix for SuperHub corrupt downloads glitch

Promises it's nearly fixed as punters resort to buying other routers

The essential guide to IT transformation

Vexed Virgin Media customers dissatisfied with the telco's SuperHub kit are having to resort to buying their own routers to try and get the service to work adequately.

The modem/router combi networking box supplied to VM punters has repeatedly been flagged up as crappy and not fit for purpose by some of its users. Complaints have continued to trickle into Vulture Central about the kit's inability, among other things, to offer stable wireless connections.

However, when asked at what point Virgin Media might altogether ditch the SuperHub - given its poor performance record - and develop a product that actually works for its customers, a spokesman at the ISP dismissed the suggestion, saying the latest problems were not related to any hardware issue.

He added that only a "tiny proportion of customers" continued to grumble about either corrupt downloads or flaky wireless connections, but didn't tell us exactly how many VM subscribers were affected.

It's certainly the case that the word SuperHub is synonymous with Fail in Virgin Media's noisy forums as well over at Twitter.

Not exactly super, is it?

The VM spokesman claimed that the latest issue with corrupt downloads only reared its ugly head when the company updated the SuperHub's firmware to version R36, which happened back in July.

Here's the official statement from the telco:

We have been working at the highest priority to develop new firmware to help address the issues reported by some of our customers when using the SuperHub.

So far we have released two updated test versions which have been tested by trial customers and internal teams and are imminently due to release another test firmware this week which we hope to resolve remaining issues.

Following successful testing, we will aim to release this as soon as possible. We are keeping customers updated through our forums and any customers wishing to apply to test the new firmware before general release should register their interest in the forum threads. We apologise for the inconvenience.

We were also told by the company's spokesman that it was a VM customer's "prerogative" to spend cash on a separate router as the problem, he insisted, was a firmware one and nothing to do with the SuperHub's hardware. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
Google has spaffed more cash on lobbying this year than Big Cable
Don't worry, it'll be cheaper when they use drones
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?