Feeds

Gov IT bods must shield their budgets from gov's knife – Socitm

Increased use of council ICT services putting the squeeze on managers

Combat fraud and increase customer satisfaction

A report from the public sector IT directors' group Socitm has identified four ongoing priorities for ICT managers in the wake of continuing austerity.

The priorities are: protecting ICT budget share by promoting the role and achievements ICT functions; focusing on reducing total costs of ownership; reviewing insourcing versus outsourcing; and reviewing information and technology strategies.

Titled Making do with less, Socitm's report and summary of the results for 2011 from its benchmarking service – which assesses the performance of council ICT departments – argues that the tension between the growing demand for ICT services and the role ICT is expected to play in transforming other services has led to a decline in user satisfaction.

The report says there is no sign of light at the end of the austerity tunnel. "While there are variations in the proportions of overall budget allocated to ICT, no organisation has escaped the funding squeeze," it says.

"On the plus side, the evidence to date suggests that ICT functions will respond well to the extreme challenges likely in the years ahead."

The report highlights the importance of benchmarking as a tool for ICT managers. It argues that only analysing an organisation's costs or performance without reference to other organisations is not a good starting point when arguing for scarce resources.

Benchmarking allows organisations to probe into processes and procedures, ask relevant questions that reveal how to strip out costs and increase efficiency, and accurately target opportunities to save, according to the document.

The report adds that benchmarking also plays a key role in preparing for and managing the performance of both shared and outsourced services - routes many authorities are embarking on in the search for major savings. According to Socitm, in both cases benchmarking establishes baseline costs and performance against which future progress can be measured.

With regard to outsourcing, the report says that benchmarking in advance of outsourcing can encourage organisations to make savings before awarding a contract.

This article was originally published at Government Computing.

Government Computing covers the latest news and analysis of public sector technology. For updates on public sector IT, join the Government Computing Network here.

SANS - Survey on application security programs

More from The Register

next story
Android engineer: We DIDN'T copy Apple OR follow Samsung's orders
Veep testifies for Samsung during Apple patent trial
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Don't let no-hire pact suit witnesses call Steve Jobs a bullyboy, plead Apple and Google
'Irrelevant' character evidence should be excluded – lawyers
EFF: Feds plan to put 52 MILLION FACES into recognition database
System would identify faces as part of biometrics collection
Big Content goes after Kim Dotcom
Six studios sling sueballs at dead download destination
Ex-Tony Blair adviser is new top boss at UK spy-hive GCHQ
Robert Hannigan to replace Sir Iain Lobban in the autumn
Alphadex fires back at British Gas with overcharging allegation
Brit colo outfit says it paid for 347KVA, has been charged for 1940KVA
Jack the RIPA: Blighty cops ignore law, retain innocents' comms data
Prime minister: Nothing to see here, go about your business
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.