Feeds

Gov IT bods must shield their budgets from gov's knife – Socitm

Increased use of council ICT services putting the squeeze on managers

Secure remote control for conventional and virtual desktops

A report from the public sector IT directors' group Socitm has identified four ongoing priorities for ICT managers in the wake of continuing austerity.

The priorities are: protecting ICT budget share by promoting the role and achievements ICT functions; focusing on reducing total costs of ownership; reviewing insourcing versus outsourcing; and reviewing information and technology strategies.

Titled Making do with less, Socitm's report and summary of the results for 2011 from its benchmarking service – which assesses the performance of council ICT departments – argues that the tension between the growing demand for ICT services and the role ICT is expected to play in transforming other services has led to a decline in user satisfaction.

The report says there is no sign of light at the end of the austerity tunnel. "While there are variations in the proportions of overall budget allocated to ICT, no organisation has escaped the funding squeeze," it says.

"On the plus side, the evidence to date suggests that ICT functions will respond well to the extreme challenges likely in the years ahead."

The report highlights the importance of benchmarking as a tool for ICT managers. It argues that only analysing an organisation's costs or performance without reference to other organisations is not a good starting point when arguing for scarce resources.

Benchmarking allows organisations to probe into processes and procedures, ask relevant questions that reveal how to strip out costs and increase efficiency, and accurately target opportunities to save, according to the document.

The report adds that benchmarking also plays a key role in preparing for and managing the performance of both shared and outsourced services - routes many authorities are embarking on in the search for major savings. According to Socitm, in both cases benchmarking establishes baseline costs and performance against which future progress can be measured.

With regard to outsourcing, the report says that benchmarking in advance of outsourcing can encourage organisations to make savings before awarding a contract.

This article was originally published at Government Computing.

Government Computing covers the latest news and analysis of public sector technology. For updates on public sector IT, join the Government Computing Network here.

New hybrid storage solutions

More from The Register

next story
JINGS! Microsoft Bing called Scots indyref RIGHT!
Redmond sporran metrics get one in the ten ring
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Murdoch to Europe: Inflict MORE PAIN on Google, please
'Platform for piracy' must be punished, or it'll kill us in FIVE YEARS
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Sony says year's losses will be FOUR TIMES DEEPER than thought
Losses of more than $2 BILLION loom over troubled Japanese corp
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.