Feeds

Day-long outage 'not a hack,' claims GoDaddy

Just a little router trouble, that's all

Choosing a cloud hosting partner with confidence

Domain registrar GoDaddy has commented on the daylong DNS outage that downed many of its customers' websites on Monday, saying that not only was a hacker not responsible, but that the service interruption wasn't the result of a DDoS attack at all.

"The service outage was not caused by external influences," Scott Wagner, the company's interim CEO, wrote in a canned statement. "At no time was any customer data at risk or were any of our systems compromised."

On Monday, a hacker using the Twitter handle AnonymousOwn3r claimed responsibility for the outage, saying he was attacking GoDaddy's DNS servers "to test how the cyber security is safe and for more reasons i can not talk now [sic]."

Not true, says GoDaddy. Instead, the downtime was caused by "a series of network events that corrupted router tables." The company says that it has since corrected the problems that triggered the outage and has implemented measures to prevent a similar event from happening again.

During the outage, GoDaddy shifted its own DNS servers to competitor VeriSign, Wired reports, so that the GoDaddy.com domain would remain online. But GoDaddy customer websites remained inaccessible for around six hours in all, beginning at around 10.00 Pacific time (17.00 GMT/18.00 BST) and ending around 16.00 Pacific (23.00GMT/24.00BST).

"Throughout our history, we have provided 99.999 per cent uptime in our DNS infrastructure," Wagner wrote. "This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it."

The hacker collective known as Anonymous was quick to distance itself from AnonymousOwn3r's claims, with several Anonymous-affiliated Twitter feeds denying that the group had anything to do with taking down GoDaddy.

On Tuesday, Twitter feeds were alive with speculation about the incident, with many accusing AnonymousOwn3r of fabricating his story. Others, however, were unsatisfied with GoDaddy's explanation:

AnonymousOwn3r himself maintains that he was solely responsible for the outage, and that GoDaddy is covering up his attack because it doesn't want to reveal how weak its security really is. At this juncture, he is reportedly mulling ways to prove his credibility. ®

Beginner's guide to SSL certificates

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Will BlackBerry make a comeback with its SQUARE smartphones?
Plus PC PIMs from company formerly known as RIM
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.