Feeds

Lovefilm Germany goes titsup for a FORTNIGHT

Amazon-owned Dummkopf locks out movie fans

Security for virtualized datacentres

Lovefilm Germany's backend has been down for 14 days, leaving subscribers unable to access their accounts to rent films or use the video streaming service.

Although lovefilm.de is alive, systems handling customer accounts are kaput. The Amazon-owned company admitted on 28 August that its servers had gone titsup in a corporate blog post, which stated that maintenance work on lovefilm.de had gone wrong and that engineers wanted to test an upgrade before rolling it out:

The necessary maintenance of LOVEFiLM is taking longer than expected, so the website and streaming devices remain offline at this time. … We want to check several times that all updates have been completed properly before [bringing] the site back online.

But two weeks later, it appears that upgrade hasn't quite worked out: punters' accounts are still frozen. A Reg reader told us today he has been unable to log in to his lovefilm.de account for the past three days, and that he'd also received a message today from Lovefilm - via the movie service's website - apologising for the lack of access to his records.

The company's PR blog assured customers that account details are safe and film preferences are not lost, but the message doesn't extend that reassurance. It simply states that accounts have been locked pending the resolution of the problem.

"Please visit our website again later," the message reads. "We apologise very much for any inconvenience caused."

Given the length of downtime so far, you'd think restoring the service would be something they'd want to finish schnell. A Lovefilm.de spokeswoman told Der Reg foreign desk: "Site maintenance in particular areas – the rental list and My Account pages – is just taking longer to complete than we expected." ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
DOUBLE BONK: Testy fanbois catch Apple Pay picking pockets
Users wail as tapcash transactions are duplicated
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Google Glassholes are UNDATEABLE – HP exec
You need an emotional connection, says touchy-feely MD... We can do that
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.