Feeds

Lovefilm Germany goes titsup for a FORTNIGHT

Amazon-owned Dummkopf locks out movie fans

The Essential Guide to IT Transformation

Lovefilm Germany's backend has been down for 14 days, leaving subscribers unable to access their accounts to rent films or use the video streaming service.

Although lovefilm.de is alive, systems handling customer accounts are kaput. The Amazon-owned company admitted on 28 August that its servers had gone titsup in a corporate blog post, which stated that maintenance work on lovefilm.de had gone wrong and that engineers wanted to test an upgrade before rolling it out:

The necessary maintenance of LOVEFiLM is taking longer than expected, so the website and streaming devices remain offline at this time. … We want to check several times that all updates have been completed properly before [bringing] the site back online.

But two weeks later, it appears that upgrade hasn't quite worked out: punters' accounts are still frozen. A Reg reader told us today he has been unable to log in to his lovefilm.de account for the past three days, and that he'd also received a message today from Lovefilm - via the movie service's website - apologising for the lack of access to his records.

The company's PR blog assured customers that account details are safe and film preferences are not lost, but the message doesn't extend that reassurance. It simply states that accounts have been locked pending the resolution of the problem.

"Please visit our website again later," the message reads. "We apologise very much for any inconvenience caused."

Given the length of downtime so far, you'd think restoring the service would be something they'd want to finish schnell. A Lovefilm.de spokeswoman told Der Reg foreign desk: "Site maintenance in particular areas – the rental list and My Account pages – is just taking longer to complete than we expected." ®

Build a business case: developing custom apps

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Feel free to BONK on the TUBE, says Transport for London
Plus: Almost NOBODY uses pay-by-bonk on buses - Visa
Amazon says Hachette should lower ebook prices, pay authors more
Oh yeah ... and a 30% cut for Amazon to seal the deal
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.