Feeds

Lovefilm Germany goes titsup for a FORTNIGHT

Amazon-owned Dummkopf locks out movie fans

Application security programs and practises

Lovefilm Germany's backend has been down for 14 days, leaving subscribers unable to access their accounts to rent films or use the video streaming service.

Although lovefilm.de is alive, systems handling customer accounts are kaput. The Amazon-owned company admitted on 28 August that its servers had gone titsup in a corporate blog post, which stated that maintenance work on lovefilm.de had gone wrong and that engineers wanted to test an upgrade before rolling it out:

The necessary maintenance of LOVEFiLM is taking longer than expected, so the website and streaming devices remain offline at this time. … We want to check several times that all updates have been completed properly before [bringing] the site back online.

But two weeks later, it appears that upgrade hasn't quite worked out: punters' accounts are still frozen. A Reg reader told us today he has been unable to log in to his lovefilm.de account for the past three days, and that he'd also received a message today from Lovefilm - via the movie service's website - apologising for the lack of access to his records.

The company's PR blog assured customers that account details are safe and film preferences are not lost, but the message doesn't extend that reassurance. It simply states that accounts have been locked pending the resolution of the problem.

"Please visit our website again later," the message reads. "We apologise very much for any inconvenience caused."

Given the length of downtime so far, you'd think restoring the service would be something they'd want to finish schnell. A Lovefilm.de spokeswoman told Der Reg foreign desk: "Site maintenance in particular areas – the rental list and My Account pages – is just taking longer to complete than we expected." ®

The Power of One eBook: Top reasons to choose HP BladeSystem

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Airbus promises Wi-Fi – yay – and 3D movies (meh) in new A330
If the person in front reclines their seat, this could get interesting
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.