Feeds

CIOs urged to take BYOD pleas with pinch of salt

CIOs can get away with it and satisfy the meddling kids

High performance access to file storage

When it comes to implementing mobile technologies inside and outside of the company, plan, plan and then plan some more, but don’t listen too hard to your customers or users, a panel of top IT leaders has advised.

Speaking at the CIO Executive Summit 2012 in Hong Kong this week, CIOs from a variety of industries explained that IT bosses have been put on the back foot by Generation Y workers who expect and need to use consumer technologies to be effective in their roles.

“From an internal users' point of view the mobility path will be a real challenge and we need to act fast,” argued Sunny Lee, executive IT director for the Hong Kong Jockey Club.

“The younger generation of workers are saying this is almost a given … because they’re so used to using their smartphone for business. So if you want to keep them happy you need to offer it.”

Mike McCarthy, regional head of Global Infrastructure Services for RBS, agreed IT is under greater pressure from its users than ever before but argued that consumerisation is so game-changing that tech bosses need to have their processes and policies carefully worked out first.

“The challenge for IT is to remain relevant and contemporary but to be aware of the sensitivity of data and to make sure you don’t get caught up in the enthusiasm of a mass market phenomenon.”

The panel was split on exactly how much personal choice should be given to employees regarding the devices they use at work.

Henk ten Bos, CIO of Ageas Insurance, explained that BYOD plans are only being considered for senior management at the firm, while Sarabjit Anand, head of tech management at Standard Chartered in the region, said Hong Kong's regulatory guidelines do not allow banks to enable personal mobile computing devices.

However, the bank was one of the first in the world nearly two years ago to offer its employees around the world the choice between a corporate BlackBerry or an iPhone.

It has also been blazing a trail with a range of internal apps that have helped smooth business processes, although the key to this strategy too was careful planning, explained Anand.

“Internally adoption has had nothing to do with the age of our employees. The apps we are developing allow front lines to be more mobile, approve transactions on the go and interact with customers,” he added.

“Up front we set up an R&D lab. We had a very focused approach, appointing an enterprise head of mobility – the basic steps we did up front helped us to move faster.”

The panel was agreed B2C apps could keep customers happy, save money on call centre costs and even promote sustainability by saving a few trees’ worth of paper, but cautioned CIOs to exercise some restraint when deciding on their mobility strategies.

“Listen to what your customers and users say but don’t take them too seriously,” argued Sunny Lee.

“Everyone is so subjective about consumer technology you will be bombarded with noise. You need to have a good team behind you to help shape your requirements going forward.” ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
It may be ILLEGAL to run Heartbleed health checks – IT lawyer
Do the right thing, earn up to 10 years in clink
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.