Vodafone phone and mobe biz service goes titsup
Hello? Hello? Is anyone there?
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Vodafone's One Net service has gone down, leaving businesses with no working phones.
The service, which merges landlines with mobiles so finger-on-the-pulse folk can pick up their calls anywhere no matter which number customers call in on, has been down for about an hour.
A Reg reader told us that the outage had knackered fixed and mobile phones, while angry twitterers said:
Vodafone One-Net...What a mistake! I have now been on hold to customer service for 50 minutes, surprisingly they are busy
— Sean Hannam (@Sean_Hannam) August 24, 2012#Vodafone#Fail
Telephone systems still down at Dischromatics due to Vodafone One-Net system. They r clearly not great at keeping their systems operational
— Stewart Spencer (@StewartSpencer1) August 24, 2012
Just last week Vodafone's website was down for an hour and online account access was impossible for a day, but the telco said that was due to "planned maintenance". The middle of the day seemed to be an odd time for tweaking systems, but Voda said August is "traditionally the quietest time of the year".
The telco wasn't immediately able to comment on the latest outage, but promised to get back to The Register. We'll update this piece if it does. ®
COMMENTS
Typical
Vodafone today exemplify the malaise in the British Telecommunications industry:
They laid off a significant proportion of their engineers then whinge when they can't restore broken services. It's unlikely to get fixed any time soon, and is going to cause major damage to their credibility in the business market.
A bigger problem is that there really isn't a viable alternative!
Re: Eh?
My local Indian takeaway has two numbers.
Mmmm redundant curry.
Another vote for no quotes from the twatterati
It adds nothing to the story.
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