Feeds

Vodafone UK web titsup blamed on 'holiday maintenance'

Nothing to see here, it's August

Providing a secure and efficient Helpdesk

The entire Vodafone.co.uk website was down for 60 minutes this afternoon and online account access was out of action for 24 hours - but the blackouts were due to planned maintenance, Voda said.

Between 3pm and 5pm today, the telco displayed the message: "We are making some changes to the site."

A Reg reader told us he had not been able to access the account section of the Vodafone UK site since Monday lunchtime. Vodafone would not confirm how long the services had been down, saying only that they were "aware" of it and that services would be back "as soon as possible". A spokesman said:

We are aware that some of our online services are currently unavailable. This is due to maintenance work and services will be up and running as soon as possible

When we put it to the Vodafone spinner that the middle of the day was an unusual time for planned maintenance, we were told that August was considered a good time for fiddling with systems:

We have carried out this work during what is traditionally the quietest time of the year (as many people are on holiday).

Vodafone refused to provide us with more detail about their systems or whether this glitch with their online services was related to an incident two weeks ago when internal IT fell over and customers were unable to access their accounts for half a day. ®

Vodafone site down, screengrab

"Making some changes" to the site: Vodafone site down

Updated to add

A Voda spokesman has been in touch again to say: "There have been intermittent issues with My Account since yesterday evening. This planned maintenance involved us needing to load test new systems. While traditionally maintenance is done very early in the morning, we needed to carry out this work in a ‘live’ environment. We apologise for any inconvenience caused."

Security for virtualized datacentres

More from The Register

next story
TEEN RAMPAGE: Kids in iPhone 6 'Will it bend' YouTube 'prank'
iPhones bent in Norwich? As if the place wasn't weird enough
Consumers agree to give up first-born child for free Wi-Fi – survey
This Herod network's ace – but crap reception in bullrushes
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
New EU digi-commish struggles with concepts of net neutrality
Oettinger all about the infrastructure – but not big on substance
PEAK IPV4? Global IPv6 traffic is growing, DDoS dying, says Akamai
First time the cache network has seen drop in use of 32-bit-wide IP addresses
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.