Feeds

Hiccups in Apple's iCloud after yesterday's hack of hapless hack

Apple users report app download freeze

Top 5 reasons to deploy VMware with Tegile

Users of Apple's iTunes and other cloud services reported a number of hiccups in normal service this morning, a day after an iCloud account hack on hapless WiReD journo Matt Honan made headlines.

Honan's account was accessed by hacker Phobia – who pried it open by going from call centre operator to call centre operator, starting out at Amazon customer support before moving onto Apple's account hotline – and then wiped Honan's iPhone, iPad and MacBook via iCloud.

Users reported being unable to download apps or songs from iTunes for up to six hours, and others trying to change their passwords or account details were unable to do so. Apple had told users it was reviewing its processes for password resets in the wake of the hack, and tech sites including that of the hapless hacked hack – WiReD – were reporting that all password changes for any iCloud service were being frozen, though tight-lipped Apple naturally didn't comment.

One Brit user told The Reg he was unable to download any applications or songs to his iPhone between 8am and 2pm today. Upgrades didn't work either. The problem came at the authentication/payment stage, and he got the same error message for six hours:

Your account is temporarily unavailable. The Store is unable to access your account information. You may continue to browse the Store. Please try again in a few minutes.

A forum in the Apple support boards suggests that other users also had problems downloading and upgrading apps.

The first poster eightbitsoul reported the problem while trying to upgrade some apps, receiving the same "Your account is temporarily unavailable message".

I've logged out and back in successfully and I can see my account information fine, so I wonder why "The Store" is unable to access it.

Several report that the problem is patchy - blocking them downloading apps on one iOS device, but allowing them to do so using the same iTunes account on another.

For our reader the app download problem has been resolved, but punters on the forums are reporting ongoing issues at time of writing. Jcadamsjc from New York said at 16.20 UK time (11.20 Eastern) that his iTunes account seemed to have blocked access to his card.

We cannot verify whether the app download freeze is connected to security tweaks at Apple or not. Apple has so far not answered to our question, but have promised to update us when the situation has been clarified.

WiReD has linked some of the iTunes choke-ups to a hack attack against one of its journalists that happened on Monday. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Bada-Bing! Mozilla flips Firefox to YAHOO! for search
Microsoft system will be the default for browser in US until 2020
Be real, Apple: In-app goodie grab games AREN'T FREE – EU
Cupertino stands down after Euro legal threats
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
SLURP! Flick your TONGUE around our LOLLIPOP – Google
Android 5 is coming – IF you're lucky enough to have the right gadget
Microsoft: Your Linux Docker containers are now OURS to command
New tool lets admins wrangle Linux apps from Windows
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Internet Security Threat Report 2014
An overview and analysis of the year in global threat activity: identify, analyze, and provide commentary on emerging trends in the dynamic threat landscape.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.