Feeds

Microsoft Surface slate: Acer, resellers predict a riot

Who the hell does Ballmer think he is? Apple?

The Essential Guide to IT Transformation

Microsoft has scored two own goals by getting into the hardware game with Surface, the software giant's design for a laptop that thinks it's a tablet: long-standing PC manufacturers are alienated, and there is growing disquiet in the channel over Redmond's decision to sell the lap slab direct.

The Pegatron-built Surface slate will hit the streets at the same time as Microsoft's Windows 8 operating system on 24 October, but it has already caused some controversy.

Taiwanese firm Acer has again urged Microsoft to rethink its strategy with Surface, which is likely to cause conflict between the software giant and its hardware-assembling friends.

"We have said [to Microsoft] to think it over," said Acer chairman and CEO JT Wang, according to reports in the Financial Times.

"Think twice. It will create a huge negative impact for the ecosystem and other brands may take a negative reaction. It is not something you are good at, so please think twice," he added.

Some months ago Acer's EMEA chief Oliver Ahrens told The Channel he hoped Microsoft's latest foray into tablet computing does not "defocus" Redmond from improving its core software products. Ahrens said Microsoft was in a "complex situation" as a software supplier that now has its own hardware.

And he reckoned Surface sales will not set the world alight due to the expected high price tag.

Let's face it, Acer and all the other vendors playing catch-up in the fondleslab sector don't want another player in town competing for the affections of punters.

For its part Microsoft has acknowledged, albeit in the latest SEC filing, that its device will "compete" with PC manufacturers' gear and this "may affect their commitment to our platform".

Microsoft CEO Steve Ballmer took the stage at last month's Worldwide Partner Conference to claim that thousands of computers builders that shift its software with their hardware are still very dear to the Windows giant.

He said Surface is a "design point" and claimed "we may sell a few million, I don't know how many", but added it was a drop in the ocean compared to the total number of Microsoft-powered devices shipped. Yet he still risked upsetting his global army of resellers - the feet on the street that seal deals and spread Microsoft gospel in return for cold hard cash.

'Not what I'd call a typical distribution chain'

Ballmer last month told US trade rag CRN that channel folk will be able to sell Surface but only if they order it from a Microsoft store or Microsoft.com. There will be no formal channel programme, for the interim at least.

"They can't order from their normal distribution. We are not setting up what I would call a typical distribution chain," said Ballmer. "What our partners choose to do is up to our partners."

Setting up a distribution network (the traditional way of channelling machines from factories to warehouses, shops and desks) may come later as Ballmer has left that option open. However, Microsoft probably wants to see how Surface ships first and test the appetite for its lap slab.

Resellers have already started to rebel against Microsoft, albeit from the sidelines.

"There are no retail stores outside of North America," said one channel source. "So how long before Microsoft realises that it needs to take the products out to a wider sales community?"

Apple has invested in its service and support channels, but these are less prominent in Microsoft's model. Getting help after a hardware prang or technical problem with a Surface slate may prove tricky for punters.

And then there is the more complex world of business customers. Corporate resellers say biz bosses are showing an interest in Windows 8-based devices and turning away from Apple's iPad.

"Microsoft won't be able to provide integration services into corporates through the Microsoft store," said a channel insider, referring to the software giant's online shop for small biz, developers and ordinary punters. "iPad sales have tailed off in that market which leads me to believe customers are keen to evaluate Surface."

The consumerisation of tech, and the advent of bring-your-own-device, means that Microsoft will likely target the business space on top of touting to consumers. But some of Microsoft's channel partners are predicting that by the end of calendar Q1 2013 Microsoft will have dropped its bravado and unit prices to bring partners on board.

According to Canalys analyst Tim Coulling, the distribution channels will be too limited for Microsoft to be really successful: it "needs to branch out" and flog its kit in new ways, we're told. "But how will the OEMs [original equipment manufacturers] react if Microsoft gives Surface wider distribution?" he asked.

Rumours in the market suggest Microsoft will charge PC builders up to $90 to install Windows 8 onto their devices, but as Canalys pointed out this may price manufacturers out of the market.

"OEMs have got to get below the price of an iPad because it's seen as the premium product. It could be important for them to compete," said Coulling.

The official price of the two Surface models - the ARM-powered Windows RT and the higher-spec x86 PC version - have yet to be confirmed by Microsoft, and this will determine customer adoption and the blood pressure of angry manufacturers and channel partners. ®

Build a business case: developing custom apps

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Amazon says Hachette should lower ebook prices, pay authors more
Oh yeah ... and a 30% cut for Amazon to seal the deal
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
Nintend-OH NO! Sorry, Mario – your profits are in another castle
Red-hatted mascot, red-colored logo, red-stained finance books
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Feel free to BONK on the TUBE, says Transport for London
Plus: Almost NOBODY uses pay-by-bonk on buses - Visa
Twitch rich as Google flicks $1bn hitch switch, claims snitch
Gameplay streaming biz and search king refuse to deny fresh gobble rumors
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.