Feeds

HSBC brands EVERY Apple iPhone 'an insecure PC'

iOS app urges fanbois to pull on some protection

The Essential Guide to IT Transformation

HSBC's iPhone app for online business banking warns customers that their reassuringly expensive Apple mobiles are in fact PCs - and insecure ones at that.

In a surprising cock-up, the bank's app incorrectly identifies the shiny phones as Windows PCs, and scolds fanbois for not having security watchdog software Rapport installed. Anyone attempting to download Rapport for PCs onto an iPhone would suffer a frustrating experience, to say the least.

This was the screen shown to biz account holders after clicking into banking services from the app's home screen:

HSBC Banking app mistake, credit screengrab of app

Your PC? - the screen that iPhone users were incorrectly served

"When you run HSBC's iOS app and try to login to your business bank account, it informs you that you don't have Rapport's security software running 'on your PC'. The same happens if you just try to login to the bank's website from the phone too," a Reg reader told us. "If you hit the 'remind me in 14 days' button you can get into the actual 'app'. It's a pretty big f**k-up on the rolling-out-a-non-properly-tested-change front, really."

An HSBC spokeswoman apologised for the mixup, which she said was accidental and would be rectified by noon today.

"It seems we made some changes to the website and replicated the changes across all platforms, including the iPhone," she said. "They are looking to make sure those changes are back to normal by lunchtime."

Anyone wanting to use the app in the meantime can just click the "Remind me in 14 days" button on the warning screen and proceed as usual. ®

The Essential Guide to IT Transformation

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.