Feeds

Vodafone loses access to punters' records in IT cock-up

Billing system refused to get out of bed this morning

High performance access to file storage

Vodafone is investigating a glitch with its billing system that left its workers unable to access UK customer accounts today.

Punters contacting Voda to chat about their accounts were told that was impossible because the computers that host their details were down. Voice calls and data on the mobile operator's network carried on as normal.

A Voda customer told The Reg he was still locked out from 8am to at least 11am today: he had been calling in to the company to change his voicemail passcode.

"They said they didn't have access my account, because they didn't have access to anyone's account," he said. According to our bloke, the staffer blamed a failure in internal systems at Vodafone's base in Newark, Nottinghamshire.

By 11.30am Vodafone's spinners claimed that the issue had been largely fixed.

"There was a problem, but it does seem to be largely resolved. It is on the way to being stabilised. We are at a very early stage, and there will be an investigation," a press officer for Vodafone said, adding:

We did have an issue with our internal systems and online which prevented access to some customer accounts for a short while this morning.  We are pleased to report that most of these have been resolved.

She wouldn't go into detail on the nature of the problem, saying only: "It was a technical problem which we were aware of at 8am affecting access to some customers’ bills. At no point was any customer data at risk."

Vodafone said that there was no evidence to suggest that the Newark base was the source of the issues. ®

High performance access to file storage

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.