Feeds

Vodafone loses access to punters' records in IT cock-up

Billing system refused to get out of bed this morning

3 Big data security analytics techniques

Vodafone is investigating a glitch with its billing system that left its workers unable to access UK customer accounts today.

Punters contacting Voda to chat about their accounts were told that was impossible because the computers that host their details were down. Voice calls and data on the mobile operator's network carried on as normal.

A Voda customer told The Reg he was still locked out from 8am to at least 11am today: he had been calling in to the company to change his voicemail passcode.

"They said they didn't have access my account, because they didn't have access to anyone's account," he said. According to our bloke, the staffer blamed a failure in internal systems at Vodafone's base in Newark, Nottinghamshire.

By 11.30am Vodafone's spinners claimed that the issue had been largely fixed.

"There was a problem, but it does seem to be largely resolved. It is on the way to being stabilised. We are at a very early stage, and there will be an investigation," a press officer for Vodafone said, adding:

We did have an issue with our internal systems and online which prevented access to some customer accounts for a short while this morning.  We are pleased to report that most of these have been resolved.

She wouldn't go into detail on the nature of the problem, saying only: "It was a technical problem which we were aware of at 8am affecting access to some customers’ bills. At no point was any customer data at risk."

Vodafone said that there was no evidence to suggest that the Newark base was the source of the issues. ®

Top three mobile application threats

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.