Feeds

Apple blacklisted by Chinese consumer watchdog

Support policies earn scorn as punters air grievances

Secure remote control for conventional and virtual desktops

A Chinese consumer rights group has slammed Apple’s after-sales service as unfair and placed it on an “integrity blacklist” after numerous complaints about maintenance and support.

The China Consumer Association in the southern province of Guangdong released a report into the tech giant’s support policies last week, citing strong customer dissatisfaction with how they have been treated, according to National Business Daily (via MIC Gadget).

The report highlighted the case of a customer named Wang who took his iPhone 4 in to be repaired within the warranty period. Although Apple replaced all the parts it refused to renew the warranty.

The report into consumer complaints levelled in the first half of 2012 singled out foreign electronics brands for poor after-sales service policies, but the fruity toy maker has been getting the most heat thanks to its high profile and previous run-ins.

The China Consumer Association has already pointed to a clause in Apple’s repair policy as unfair. It apparently states that the firm can use old spare parts to repair its kit, and requires that users agree to hand over any defective parts back to Apple, raising suspicions that it may be using these to repair other devices.

There have also been complaints about Apple’s refusal to accept responsibility for any damage to a product incurred in transit – which apparently impinges on Chinese consumer rights laws.

Time will tell whether such grievances affect consumer perception of the fruity electronics brand in the People’s Republic.

Considering the firm lost over $2 billion in revenues in Q3 thanks to slowing iPhone sales, it could do without such publicity in the world’s biggest smartphone market.

Apple did not immediately reply to a request for comment. ®

New hybrid storage solutions

More from The Register

next story
Quit drooling, fanbois - haven't you SEEN what the iPhone 6 costs?
How keen will buyers be when exposed to the real price?
Ex-Autonomy execs: HP's latest wad blows apart fraud allegations
Top bods claim IT titan's latest court filing is smoking gun of 'reckless aggression'
Forget silly privacy worries - help biometrics firms make MILLIONS
Beancounter reckons dabs-scanning tech is the next big moneypit
Elon Musk says Tesla's stock price is too high ... welp, NOT ANY MORE
As Nevada throws the SpaceX supremo a $1.25bn bone
Microsoft's Office Delve wants work to be more like being on Facebook
Office Graph, social features for Office 365 going public
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.