Feeds

Natwest freezes debit cards, online banking in fresh cock-up

Hardware death blamed

Secure remote control for conventional and virtual desktops

Another IT cock-up at Natwest halted customers' debit card transactions last night and took down online services.

The RBS-owned bank reckons its latest screw-up was fixed at 9.40am, some 16 hours after it first admitted things had gone to pot at 4.30pm.

Customers complained that debit payments couldn't be made, sparking major inconvenience all round. One punter, Colin Kavanagh, ‏said on Twitter: "Some of us are abroad and need access to money ASAP. If we're five mins late with a payment, you guys mark credit ratings, fine us etc."

Natwest said in a statement today:

Online banking is now fully operational and debit card transactions are processing as normal. We continue to monitor the systems closely and will keep our customers fully informed. We apologise for any inconvenience caused.

City troubleshooter and Reg columnist Dominic Connor predicted that technical "aftershocks" would follow last month's software cash crash crisis at Natwest.

He argued that exhausted staff and shortcuts used to patch the unprecedented meltdown in June could have further knock-on effects. The failure disrupted 17 million RBS customers at the time, leaving some at Ulsterbank without access to their money for three weeks.

El Reg will update this story if we hear more on what exactly happened last night at the gaffe-prone bank: feel free to send your theories or facts in on a postcard.

Nationwide building society was also hit by IT problems yesterday. ®

Updated to add

A spokesperson for Natwest has been in touch to say: "A hardware failure occurred at one of our technology centres just before 3pm. The problems, which were not related to the issues experienced last month, affected a number of services including online banking, debit cards as well as some other payment processing.

"By 7pm the key issues were resolved. All systems are now working as normal."

New hybrid storage solutions

More from The Register

next story
Apple Pay is a tidy payday for Apple with 0.15% cut, sources say
Cupertino slurps 15 cents from every $100 purchase
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Forget silly privacy worries - help biometrics firms make MILLIONS
Beancounter reckons dabs-scanning tech is the next big moneypit
Microsoft's Office Delve wants work to be more like being on Facebook
Office Graph, social features for Office 365 going public
Alibaba swings a large one with STONKING IPO legal bills
Chinese e-commerce beast searches for $21bn from investors
EMC has nothing to say on VMware sale plan
Rumour and counter-rumour swirl around Wall Street
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.