Feeds

Natwest freezes debit cards, online banking in fresh cock-up

Hardware death blamed

Reducing security risks from open source software

Another IT cock-up at Natwest halted customers' debit card transactions last night and took down online services.

The RBS-owned bank reckons its latest screw-up was fixed at 9.40am, some 16 hours after it first admitted things had gone to pot at 4.30pm.

Customers complained that debit payments couldn't be made, sparking major inconvenience all round. One punter, Colin Kavanagh, ‏said on Twitter: "Some of us are abroad and need access to money ASAP. If we're five mins late with a payment, you guys mark credit ratings, fine us etc."

Natwest said in a statement today:

Online banking is now fully operational and debit card transactions are processing as normal. We continue to monitor the systems closely and will keep our customers fully informed. We apologise for any inconvenience caused.

City troubleshooter and Reg columnist Dominic Connor predicted that technical "aftershocks" would follow last month's software cash crash crisis at Natwest.

He argued that exhausted staff and shortcuts used to patch the unprecedented meltdown in June could have further knock-on effects. The failure disrupted 17 million RBS customers at the time, leaving some at Ulsterbank without access to their money for three weeks.

El Reg will update this story if we hear more on what exactly happened last night at the gaffe-prone bank: feel free to send your theories or facts in on a postcard.

Nationwide building society was also hit by IT problems yesterday. ®

Updated to add

A spokesperson for Natwest has been in touch to say: "A hardware failure occurred at one of our technology centres just before 3pm. The problems, which were not related to the issues experienced last month, affected a number of services including online banking, debit cards as well as some other payment processing.

"By 7pm the key issues were resolved. All systems are now working as normal."

Eight steps to building an HP BladeSystem

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.