Feeds

IT departments are BRATTY TEENAGERS

Submit to tough love from ITSM father figure, says BMC process wonk

High performance access to file storage

IT Departments behave like bratty teenagers by insisting they know best and must always figure out their own way to get anything done, according to Doug Mueller, a Corporate Architect at BMC Software.

Such behaviour, he believes, is not very helpful to businesses and syadmins should therefore remember think back to the time in their twenties when they finally figured out their Dads did know a thing or two and listen to more experienced folks about how to get stuff done.

Mueller's preferred method of administering this kind of tough love is to point out that IT isn't actually about technology: helping a business do business better is the goal. He therefore preaches ignoring the potential of the gadget you just bought, downgrading your opinion of your own ingenuity and realising that you cannot devise a way to get stuff done as well, quickly or cost-effectively as a standard process.

“You need to shift mentality into a mode where you deliver capabilities 100% successfully every time, to deliver results to the businesses,” he told a BMC event in Sydney today. “You cannot approach IT randomly because there is too much complexity and change. You must have an orderly, repeatable way of doing things.”

That mentality means process, process everywhere, plus heavy emphasis on configuration management so that you can always pinpoint just what's going on in IT and how it applies to the business. It also requires a mindshift away from caring about kit and instead focusing on applications, because all the kit in the world is merely a tool that end-user wield to spend quality time in apps.

Which is not to say Mueller is entirely opposed to a pleasant morning spent trawling through log files: he just wants that effort to create information that advances the understanding of how IT powers the business.

Mueller is not, it needs to be pointed out, grumpy with IT departments alone. He also showered marketing teams with scorn, proclaiming they expect the impossible from IT almost as soon as they hear about a new gadget.

He also said there's room for some geeky fun in IT, thanks to the trend towards “gamification”. That trend, he said, can motivate IT workers by giving them the chance to top a leader board for user satisfaction.

End-users, he added, could be offered game-like processes to make sure they do things properly and don't wander off the beaten paths in ways that make extra (and stupid) work for IT teams. ®

High performance access to file storage

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
It may be ILLEGAL to run Heartbleed health checks – IT lawyer
Do the right thing, earn up to 10 years in clink
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.