PlayStation burnout probe: It's not the Vita, it's YOU, says Sony
Japanese watchdog launches investigation
A Japanese safety firm is investigating various complaints of overheating in Sony's PlayStation Vita console, a known issue that Sony maintains stems from user error.
Independent Japanese body - the National Institute of Technology and Evaluation - has launched an investigation into the Vita's safety after dozens of gamers complained of serious overheating, Japanese publication Yomiuri Shimbun reports.
This can lead to a problem with the handheld charging, or even starting up.
Sony has acknowledged the issue in the face of soaring scrutiny, but blames its customers for any fault.
"Rarely, when the PS Vita or multi-use terminal on its USB cable have foreign matter or liquids on them and are connected for charging, etc, a partial short that leads to the terminal burning out can occur," it said.
Would you splash out on one?
Apparently the phenomenon is "not a safety problem" and in the case of burn-out, Sony will replace the system for a fee.
Don't get your charging cable wet. Simples. ®
COMMENTS
Watch out, Sony!
Sony: "It's not our fault, uhhhhh, you're holding it wrong!"
<knock/><knock/>
Sony: "Hello?"
Process server: "You're served. Apple is suing you for IPR infringement."
(seriously: If getting gunk on the contacts can burn it up, somebody needs to lose their EE degree.)
Re: The customer is always wrong?
We're already seeing something like that with metro.
"You don't like it? Obviously you haven't tried it propperly"
The customer is always wrong?
- It does work, it's you holding it wrong
- It does work, it's you doing something wrong to it
- Our phones are great, the problem is that people in Italy, Spain and Belgium ( or something similar ) not buying them
- We didn't reach the target because some of our customers are waiting for the new version of our product to hit the shelves
Is the next strategy for big companies to start suing those who buy their products, claiming that the negative feebacks on Twitter or Amazon are only because they can't use something properly?
And then suing those who don't buy their products, because they interfere with their targets?
If anyone knows a good lawyer ( or solicitor, attorney or barrister or whatever, I never get it right ), put their contact details on here in case we all end up in courts.
Re: "Sony will replace the system for a fee"
Reminds me of teh 360 RROD issue.
Entirely user error nothing to do with shoddy manufacturing.
*one year and a class action lawsuit later*
Oh uhm, looks like it was manufacturing error, but not us no it was them chinese fellers. Totally not our fault but I guess we'll be nice and replace it anyway.
