Feeds

Nationwide DOUBLES card payments in fresh banking gaffe

That'll be £20, please. That'll be £20, please

Application security programs and practises

Nationwide customers are furious after debit card payments were taken from their accounts twice this week.

Britain's biggest building society has admitted a technical cock-up led to current account holders being charged double for purchases made by card. A spokesperson told The Register some debit card charges that were processed on July 24 went through the system again today, pushing some people over their account limits.

"We'd like to assure customers that they won't be financially disadvantaged," spokesperson said, adding that any charges incurred would be refunded. Customers who have gone over their overdraft limit and have no money for the day should go into a branch or get in touch to get cash.

The spokesperson said the issue was down to "human error" but would not elaborate further. The building society expects payments to be refunded overnight.

The institution's Twitter handle for queries @AskNationwide was bombarded with enraged customer complaints.

"Apologies won't put petrol in my car or buy food, quick enough to take it out but no help when you mess up!" yelled one punter.

"Nationwide are the most incompetent bank EVER, how can my acc with no overdraft be in minus because they been charging everyone twice!" another customer exploded.

After the RBS fiasco and both Santander and Barclays online banking suffering outages, not to mention high levels of fury over the global recession, let's just say banks are not on anyone's Christmas card list. ®

Application security programs and practises

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Airbus promises Wi-Fi – yay – and 3D movies (meh) in new A330
If the person in front reclines their seat, this could get interesting
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.