Feeds

Nationwide DOUBLES card payments in fresh banking gaffe

That'll be £20, please. That'll be £20, please

Using blade systems to cut costs and sharpen efficiencies

Nationwide customers are furious after debit card payments were taken from their accounts twice this week.

Britain's biggest building society has admitted a technical cock-up led to current account holders being charged double for purchases made by card. A spokesperson told The Register some debit card charges that were processed on July 24 went through the system again today, pushing some people over their account limits.

"We'd like to assure customers that they won't be financially disadvantaged," spokesperson said, adding that any charges incurred would be refunded. Customers who have gone over their overdraft limit and have no money for the day should go into a branch or get in touch to get cash.

The spokesperson said the issue was down to "human error" but would not elaborate further. The building society expects payments to be refunded overnight.

The institution's Twitter handle for queries @AskNationwide was bombarded with enraged customer complaints.

"Apologies won't put petrol in my car or buy food, quick enough to take it out but no help when you mess up!" yelled one punter.

"Nationwide are the most incompetent bank EVER, how can my acc with no overdraft be in minus because they been charging everyone twice!" another customer exploded.

After the RBS fiasco and both Santander and Barclays online banking suffering outages, not to mention high levels of fury over the global recession, let's just say banks are not on anyone's Christmas card list. ®

The Essential Guide to IT Transformation

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Twitch rich as Google flicks $1bn hitch switch, claims snitch
Gameplay streaming biz and search king refuse to deny fresh gobble rumors
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.