Feeds

Capita and pals get £500m for ZOMBIE APOCALYPSE call centre

UK-wide deal covers 'any health-related emergency'

Secure remote control for conventional and virtual desktops

The Department of Health (DH) has awarded a framework agreement to four suppliers for health-related managed contact centre services, worth up to £500m.

Capita Customer Management, 118, Vangent and MM Teleperformance have been named as the chosen suppliers. According to a notice in the Official Journal of the European Union, the firms will provide contact centre services across health and social care bodies throughout the UK.

"These [contact centre] services will offer a flexible on-demand solution for use in all or any of the following scenarios: pandemic, including but not limited to delivery of contact centre services for the National Pandemic Flu Service; any other health-related emergency circumstances; and any other health-related activities that require contact centre service support," says the notice.

The suppliers will be expected to provide a "comprehensive solution" to meet the needs of the bodies involved in the framework. The notice explains that this may include all the elements required to deliver contact centre services including people, processes, systems, technology, facilities and equipment.

Additional components may also be included for other service enhancements such as speech recognition, call recording, languages, and other ancillary contact centre services.

During the 2009 flu pandemic, NHS Direct was responsible for the day-to-day operation of the National Pandemic Flu Service, which was set up to assess patients with flu-like symptoms via the telephone or the internet.

The government's 111 non-emergency NHS care and advice service is set to eventually replace NHS Direct. But in June the DH extended the 111 roll-out deadline to give areas enough time to plan for the service.

The DH did not respond when asked for comment about the contract award.

This article was originally published at Government Computing.

Government Computing covers the latest news and analysis of public sector technology. For updates on public sector IT, join the Government Computing Network here.

The essential guide to IT transformation

More from The Register

next story
The police are WRONG: Watching YouTube videos is NOT illegal
And our man Corfield is pretty bloody cross about it
China hopes home-grown OS will oust Microsoft
Doesn't much like Apple or Google, either
Super Cali signs a kill-switch, campaigners say it's atrocious
Remote-death button bad news for crooks, protesters – and great news for hackers?
UK government accused of hiding TRUTH about Universal Credit fiasco
'Reset rating keeps secrets on one-dole-to-rule-them-all plan', say MPs
Fast And Furious 6 cammer thrown in slammer for nearly three years
Man jailed for dodgy cinema recording of Hollywood movie
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
e-Borders fiasco: Brits stung for £224m after US IT giant sues UK govt
Defeat to Raytheon branded 'catastrophic result'
Don't even THINK about copyright violation, says Indian state
Pre-emptive arrest for pirates in Karnataka
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Scale data protection with your virtual environment
To scale at the rate of virtualization growth, data protection solutions need to adopt new capabilities and simplify current features.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?