Feeds

Vodafone drops 178k customers in 6 months

Hard to shake the Vodafail saga

The essential guide to IT transformation

The Vodafone Hutchison Australia (VHA) union continues to be plagued by customer leakage, after the company's recent results saw it admit 178,000 users abandoned the carrier in the last six months.

The JV now sits on 6.8 million customers, a new two year low, following the 2010 season of network meltdowns.

The carrier has conceded that its massive customer loss is a direct result of months of network failings and below par customer service. Recently-installed VHA CEO Bill Morrow said the company remains committed to rebuilding its operations to prevent this from ever happening again.

“These results speak very clearly to a need to refocus on the quality and consistency of the experience we deliver to our customers,” he said.

The carrier also said it was poised to make announcements regarding LTE network plans for the next year which ar anticipated to start deployment in March and April 2013.

“Our customers can expect to experience improvements in the network and customer service throughout the remainder of 2012,” he said. The carrier has invested over AUD$1 billion in re-mastering its network and is near completion of the new 3G 850MHz network.

The chairman of Hutchison Telecommunications (HTAL) Canning Fok, admitted the company was still working its way through operational setbacks. “We believe the strategy being implemented will return VHA to growth in the future. However, we expect the next 12 months to remain challenging,” he said.

Hutchison suffered a AUD$131.3 million loss in Australia for the half year to June 30 compared to the previous corresponding period. With its share of VHA's total revenue dropping to $1.035 billion.

®

Boost IT visibility and business value

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Fast And Furious 6 cammer thrown in slammer for nearly three years
Man jailed for dodgy cinema recording of Hollywood movie
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
Primetime precrime? Minority Report TV series 'being developed'
I have to know. I have to find out what happened to my life
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Scale data protection with your virtual environment
To scale at the rate of virtualization growth, data protection solutions need to adopt new capabilities and simplify current features.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?