Feeds

Google Nexus 7 shipping cock-up enrages fandroids

'My face will spontaneously combust if it doesn't arrive today'

The Essential Guide to IT Transformation

Google hasn't cloaked itself in greatness if the number of complaints from a legion of frustrated customers awaiting the arrival of the Nexus 7 is anything to go by.

Those who pre-ordered the Jelly Bean Android-powered fondleslab from the web giant's online Play store late last month have told of shipping delays and poor communication from the vendor.

According to some, the kit was held up because the first address line on every package was replaced with Gordon House, allegedly by distributor Computer 2000 which was handling the passing of items to delivery biz TNT. Gordon House is the building where Google Ireland is headquartered – in Barrow Street, Dublin.

"I'm heading off to the Gordon House Surgery in Ealing, reckon they will have an entire skip full of Nexus 7s by the end of today," said one customer.

So far there are more than 17,000 posts across the Xda developer forums on the Nexus 7 - not all of them from angry punters but certainly a high share were venting their spleen.

"My face will spontaneously combust if it doesn't arrive today, or start glowing right in the middle in the shape of a half-eaten apple," shouted one fella in Rochdale.

"Currys are delivering my order [that I] made yesterday tomorrow evening so I don't want have to worry anymore about this Google shambles. Not sure I'll order any device off the play store again!" exclaimed a confused bod.

Another said: "I can't believe Tesco here in UK have stock and selling them for delivery or collect in store and i aint [sic] got any word for my order i feel robed [sic] now i put my money and my trust in google only to be let down like this."

Google pointed us to an update on the Nexus 7 support page, claiming that all orders of 8GB devices and orders of 16GB versions placed before 30 June in the UK will ship by 20 July. The remaining 16GB backlog will ship next week. The vendor said in a statement:

We’ve had incredible demand for our new Nexus 7 tablet and are shipping them as quickly as possible. When your device ships you will receive a notification from Google Play with a shipping tracking number. We will have all orders placed through July 13 processed and shipped soon. Orders placed after July 13 will ship according to the quoted timeframe when you purchased and we will update you with a tracking number when we've shipped. Thanks for your patience.

Google refused to explain further and C2000 was unavailable for comment. We are still awaiting a reply from TNT and should it arrive we'll update the article. ®

Build a business case: developing custom apps

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
You didn't get the MeMO? Asus Pad 7 Android tab is ... not bad
Really, er, stands out among cheapie 7-inchers
Apple winks at parents: C'mon, get your kid a tweaked Macbook Pro
Cheapest models given new processors, more RAM
4K video on terrestrial TV? Not if the WRC shares frequencies to mobiles
Have your say with Ofcom now, before Freeview becomes Feeview
Leaked Windows Phone 8.1 Update specs tease details of Nokia's next mobes
New screen sizes, dual SIMs, voice over LTE, and more
YES, iPhones ARE getting slower with each new release of iOS
Old hardware doesn't get any faster with new software
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.