Feeds

Google Nexus 7 shipping cock-up enrages fandroids

'My face will spontaneously combust if it doesn't arrive today'

Internet Security Threat Report 2014

Google hasn't cloaked itself in greatness if the number of complaints from a legion of frustrated customers awaiting the arrival of the Nexus 7 is anything to go by.

Those who pre-ordered the Jelly Bean Android-powered fondleslab from the web giant's online Play store late last month have told of shipping delays and poor communication from the vendor.

According to some, the kit was held up because the first address line on every package was replaced with Gordon House, allegedly by distributor Computer 2000 which was handling the passing of items to delivery biz TNT. Gordon House is the building where Google Ireland is headquartered – in Barrow Street, Dublin.

"I'm heading off to the Gordon House Surgery in Ealing, reckon they will have an entire skip full of Nexus 7s by the end of today," said one customer.

So far there are more than 17,000 posts across the Xda developer forums on the Nexus 7 - not all of them from angry punters but certainly a high share were venting their spleen.

"My face will spontaneously combust if it doesn't arrive today, or start glowing right in the middle in the shape of a half-eaten apple," shouted one fella in Rochdale.

"Currys are delivering my order [that I] made yesterday tomorrow evening so I don't want have to worry anymore about this Google shambles. Not sure I'll order any device off the play store again!" exclaimed a confused bod.

Another said: "I can't believe Tesco here in UK have stock and selling them for delivery or collect in store and i aint [sic] got any word for my order i feel robed [sic] now i put my money and my trust in google only to be let down like this."

Google pointed us to an update on the Nexus 7 support page, claiming that all orders of 8GB devices and orders of 16GB versions placed before 30 June in the UK will ship by 20 July. The remaining 16GB backlog will ship next week. The vendor said in a statement:

We’ve had incredible demand for our new Nexus 7 tablet and are shipping them as quickly as possible. When your device ships you will receive a notification from Google Play with a shipping tracking number. We will have all orders placed through July 13 processed and shipped soon. Orders placed after July 13 will ship according to the quoted timeframe when you purchased and we will update you with a tracking number when we've shipped. Thanks for your patience.

Google refused to explain further and C2000 was unavailable for comment. We are still awaiting a reply from TNT and should it arrive we'll update the article. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Will.i.am gets CUFFED as he announces his new wristjob, the PULS
It's got four KILOWATTS of something, apparently
Don't wait for that big iPad, order a NEXUS 9 instead, industry little bird says
Google said to debut next big slab, Android L ahead of Apple event
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
A drone of one's own: Reg buyers' guide for UAV fanciers
Hardware: Check. Software: Huh? Licence: Licence...?
Jaguar Sportbrake: The chicken tikka masala of van-sized posh cars
Indian-owned Jag's latest offering curries favour with us
iPhone 6 shunned by fanbois in Apple's GREAT FAIL of CHINA
Just 100 Beijing fanbois queue to pick up new mobe
The Apple launch AS IT HAPPENED: Totally SERIOUS coverage, not for haters
Fandroids, Windows Phone fringe-oids – you wouldn't understand
Here's your chance to buy an ancient, working APPLE ONE
Warning: Likely to cost a lot even for a Mac
Is living with Dolby Atmos worth the faff?
Subtle, naturalistic ambiance – perfect for Transformers 4
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.