Feeds

Google Nexus 7 shipping cock-up enrages fandroids

'My face will spontaneously combust if it doesn't arrive today'

High performance access to file storage

Google hasn't cloaked itself in greatness if the number of complaints from a legion of frustrated customers awaiting the arrival of the Nexus 7 is anything to go by.

Those who pre-ordered the Jelly Bean Android-powered fondleslab from the web giant's online Play store late last month have told of shipping delays and poor communication from the vendor.

According to some, the kit was held up because the first address line on every package was replaced with Gordon House, allegedly by distributor Computer 2000 which was handling the passing of items to delivery biz TNT. Gordon House is the building where Google Ireland is headquartered – in Barrow Street, Dublin.

"I'm heading off to the Gordon House Surgery in Ealing, reckon they will have an entire skip full of Nexus 7s by the end of today," said one customer.

So far there are more than 17,000 posts across the Xda developer forums on the Nexus 7 - not all of them from angry punters but certainly a high share were venting their spleen.

"My face will spontaneously combust if it doesn't arrive today, or start glowing right in the middle in the shape of a half-eaten apple," shouted one fella in Rochdale.

"Currys are delivering my order [that I] made yesterday tomorrow evening so I don't want have to worry anymore about this Google shambles. Not sure I'll order any device off the play store again!" exclaimed a confused bod.

Another said: "I can't believe Tesco here in UK have stock and selling them for delivery or collect in store and i aint [sic] got any word for my order i feel robed [sic] now i put my money and my trust in google only to be let down like this."

Google pointed us to an update on the Nexus 7 support page, claiming that all orders of 8GB devices and orders of 16GB versions placed before 30 June in the UK will ship by 20 July. The remaining 16GB backlog will ship next week. The vendor said in a statement:

We’ve had incredible demand for our new Nexus 7 tablet and are shipping them as quickly as possible. When your device ships you will receive a notification from Google Play with a shipping tracking number. We will have all orders placed through July 13 processed and shipped soon. Orders placed after July 13 will ship according to the quoted timeframe when you purchased and we will update you with a tracking number when we've shipped. Thanks for your patience.

Google refused to explain further and C2000 was unavailable for comment. We are still awaiting a reply from TNT and should it arrive we'll update the article. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Leaked pics show EMBIGGENED iPhone 6 screen
Fat-fingered fanbois rejoice over Chinternet snaps
WTF happened to Pac-Man?
In his thirties and still afraid of ghosts
Rounded corners? Pah! Amazon's '3D phone has eye-tracking tech'
Now THAT'S what we call a proper new feature
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
US mobile firms cave on kill switch, agree to install anti-theft code
Slow and kludgy rollout will protect corporate profits
Happy 25th birthday, Game Boy!
Monochrome handset ushered in modern mobile gaming era
Leaked photos may indicate slimmer next-generation iPad
Will iPad Air evolve into iPad Helium?
True optical zoom coming to HTC smartphone cameras
Time to ditch that heavy DSLR? Maybe in a year, year and a half
Report: Apple seeking to raise iPhone 6 price by a HUNDRED BUCKS
'Well, that 5c experiment didn't go so well – let's try the other direction'
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.