Sage site outage knackers Blighty's payroll depts
Reports of abacus sales soaring unfounded
Posted in Management, 18th July 2012 13:13 GMT
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Brit biz Sage left UK customers without critical software - including its Payroll suite - after toppling offline.
After the firm's web servers for sage.co.uk went down, the business programs were unable to connect to the website to automatically check for upgrades.
"Yesterday we experienced an outage on sage.co.uk. This meant people couldn't visit our UK website and some of our desktop software was temporarily affected, taking slightly longer than normal to open the programs," the company said in an emailed statement.
Sage said its website was offline until 8pm, some ten hours after users' complaints started appearing on Twitter at about 10am. The firm kept customers updated on its social networking pages, and told clients they could still access services directly online instead of through their software.
The Newcastle-headquartered company said it was still investigating the cause of the outage. ®
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COMMENTS
The firm kept customers updated on its social networking pages
I fecking hate that. If I'm your customer the least you can do is send me an email to let me know the state of the service I'm paying for. Twitter may have x million users but everyone online has email, including those x million twats.
And so
And so Grasshopper, the Internet begins its decline.
We dropped Sage
like a proverbial sackful, and went to Moneysoft for our payroll (~10 employees). Never looked back; easier to use, cheaper, no nagging sales calls at all hours wanting us to upgrade to Mega-Ultra Payroll V.9282878.
bugger for marketing...
recent campaign on the radio suggests they do a quarter of all businesses payroll.
sucks to be sage
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