Feeds

Outage outrage: O2 dishes out 3 free days, £10 voucher

Keeping the punters happy

Security and trust: The backbone of doing business over the internet

Following last week's O2 mobile network outage, the telco is giving contract customers three days of free connectivity in compensation. Pre-paid users will get an additional topup, and everyone gets £10 to spend in the O2 store.

Of the operator's three million customers, only those who suffered connection difficulties will get 10 per cent knocked off their monthly bill, or 10 per cent added to their first topup in September, but every O2 customer will get a £10 voucher to be redeemed at an O2 store.

"The issue we had was unprecedented and we recognise that this caused inconvenience and frustration for those who had a disruption in service," says the company, in no way blaming Ericsson to whom the running of the core network had been outsourced.

Over the next week, O2 will be contacting every customer, via text message, to say sorry and inform them how to get their £10 voucher.

Mostly that will involve signing up to the O2 Priority Moments scheme, which already hands out vouchers for various stores and services, so even if it costs the network a fair bit at least they'll get some more people signed up to their Groupon equivalent.

Customers of O2-owned network Giffgaff, which was also rocked by the outage, will also get 10 per cent additional credit on every topup applied over the next week, but no £10 voucher for them.

Tesco Mobile, half owned by O2 and also hit by the problems, hasn't said what it will be offering customers, not yet at least.

Compensation is a tough thing to do – it won't be enough to satisfy customers who had come to rely on their mobile connectivity, but O2 had no legal obligation to offer anything at all (all operators run on "best effort"). ®

Protecting users from Firesheep and other Sidejacking attacks with SSL

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
ISPs' post-net-neutrality world is built on 'bribes' says Tim Berners-Lee
Father of the worldwide web is extremely peeved over pay-per-packet-type plans
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Turnbull: NBN won't turn your town into Silicon Valley
'People have been brainwashed to believe that their world will be changed forever if they get FTTP'
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.