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Salesforce goes titsup, causes CRM outages worldwide

Seven instances go down, knocking customers offline

Internet Security Threat Report 2014

CRM services have been disrupted for companies all over the world after seven of Salesforce's instances went down.

Salesforce said on its status update page, which was also down for a while, that service from seven of its instances was being disrupted, – though at the time of publication it was claiming to have whittled this down to just five.

"Power issues were detected but our technician onsite has confirmed this has been fixed. We are currently working to restore the service," the page said at 10.45am BST.

According to Salesforce.com's status page, the problems started at just three instances at 8.49am BST.

While customers on other instances are having no trouble at all, the spread of the customers on the affected instances is worldwide.

A customer in Bangalore tweeted:

Other customers furiously tweeting the firm included customers based in Canada, Switzerland, Paris and the UK. Salesforce tweeted back asking clients to be patient and check in with the status update page.

At 11.35 BST*, the page said that service had been restored on NA1 and NA5, but the firm had no estimate on when service would be restored on the other five affected instances: NA6, CS0, CS3, CS1 and CS12.

The company had not returned a request for comment at the time of publication. ®

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