Feeds

Cisco backs down on cloud control of routers

Full reverse-ferret over Linksys 'upgrade'

Combat fraud and increase customer satisfaction

Cisco has completed its climb-down over who gets to control Linksys routers, it or the people who bought them.

At the start of this week, Cisco updated the firmware of the Linksys EA4500, EA3500, and EA2700 routers so that they could be fully configured using only its Connect Cloud service rather than via local management software, excluding functions such as parental controls and USB storage.

This understandably had a number of users rather peeved, with some raising security concerns about the cloud service and others pointing out that the terms and conditions of the Connect Cloud service seemed rather broad, granting Cisco the right to monitor traffic and internet usage and share it with third-parties as it liked, as well as the right to disconnect service.

In a blog post, GM of Cisco Home Networking Brett Wingo said that the company had taken heed and was clarifying the issue once and for all. The router firmware default will be changed to back to traditional local set-up and management (with a Connect Cloud option), and Cisco wouldn’t automatically push firmware upgrades unless the user selected that option.

Cisco is also changing the terms and conditions of Cloud Connect in light of concerns over data storage and retention policies. The routers won't store or transmit data about what users do online, nor will Cisco pull the plug on them arbitrarily.

"The Cisco Connect Cloud service has never monitored customers’ internet usage, nor was it designed to do so, and we will clarify this in an update to the terms of service," Wingo said. "I sincerely apologize on behalf of the Cisco team for the inconvenience we have caused. I assure you we will update our terms of service and related documentation as quickly as possible to accurately reflect our company policy and values." ®

Combat fraud and increase customer satisfaction

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Kingston DataTraveler MicroDuo: Turn your phone into a 72GB beast
USB-usiness in the front, micro-USB party in the back
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
BOFH: Oh DO tell us what you think. *CLICK*
$%%&amp Oh dear, we've been cut *CLICK* Well hello *CLICK* You're breaking up...
AMD's 'Seattle' 64-bit ARM server chips now sampling, set to launch in late 2014
But they won't appear in SeaMicro Fabric Compute Systems anytime soon
Amazon reveals its Google-killing 'R3' server instances
A mega-memory instance that never forgets
Cisco reps flog Whiptail's Invicta arrays against EMC and Pure
Storage reseller report reveals who's selling what
Microsoft builds teleporter weapon to send VMware into Azure
Updated Virtual Machine Converter now converts Linux VMs too
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.