BT broadband packs up again - second big outage in a fortnight
'We're really sorry', sniffs enormous telco
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Updated BT has once again suffered what appears to be a major network outage affecting what the company described as "multiple areas".
A simple update on BT's customer status page currently reads:
We're really sorry but we've got a problem at the moment affecting our broadband service, which means that some of our customers will be having trouble getting online. We're trying to fix the problem as quickly as we can.
Details are scant, although BT is saying it hopes to have the unknown cause of its broadband titsupness fixed by mid-afternoon.
Meanwhile, plenty of complaints about the broadband outage are starting to pile up on Twitter.
We've contacted BT representatives for comment, and The Register will update this story as soon as BT has more information.
Late last month, BT struggled to get its broadband service up and running in parts of the capital and across the southeast of England after it was hit by a previous massive outage. ®
Updated to add
A spokesman from BT said this afternoon: "Earlier today, a network fault that meant broadband service for some customers in and around London was not available for just over an hour. The fault is now resolved and we are advising customers to reboot their hubs if they are still experiencing problems."
COMMENTS
Irony
People bitching on the internet about their internet being down.
Also, I love the new "man in the street" approach seen on el reg and other sites: When a story breaks, find some "Outraged of Tunbridge Wells" on Twitter, post a screenshot of them #moaning #their #asses #off.
One of our BT Infinity lines fell over this morning so we switched over to the other one which is fine. If they both fall over, I'll be bothered to try and fix it.
My point is, though, that I would be willing to bear a hundred years of such service from BT in preference to ever having to deal with TalkTalk again. A couple of days ago they started to try and invoice me again for a service that they cancelled a year ago - cancelled through sheer incompetence and deceit on their part. Something good came of it though - it prompted me to create a diagram that shows where TalkTalk appear on the customer service continuum: http://revs.org/blog/where-does-talktalk-appear-on-the-customer-service-continuum/
Our outdated networks of phone lines and connections are creaking with overload.
Today it goes down here and there, tomorrow the country and on Tuesday, at 11.23am the world!
Doom I say, doooooooom!
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