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Telstra’s Applications & Ventures GMD Deena Shiff is rolling out the acquisitions, revealing that the carrier has taken a stake in Australian contact centre application start up IPscape.

IPscape, which was founded in 2007, will power Telstra Global’s freshly launched Virtual Contact Centre (VCC) solution.

It is the first enterprise grade cloud application of its kind to be fully integrated into a global telecommunications portfolio and targets Telstra’s global blue chip MNC client base.

“When IPscape was established in 2007 our vision was to change the game and give all businesses, no matter what size, a better way of buying and managing contact centre technology. Five years later IPscape is enabling forward-thinking businesses to communicate with their customers in the same way their customers already communicate with each other – in real time, across multiple channels and through any device,” said IPscape CEO Simon Burke.

Telstra Global VCC takes weeks rather than months to deploy and is designed to integrate and operate within any existing legacy system.

Telstra Global’s Director of Portfolio and Marketing, Nathan Bell said leading global businesses are now looking to innovative public cloud technology solutions to help them respond faster to changing customer demands, whilst also demanding greater business and commercial flexibility.

It is being heavily pushed as a solution for the rising demand for contact centre solutions in the high growth Asia region, Bell said. ®

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