Feeds

RBS customers still suffering tech issues at Virgin One Account

Statement's all wrong, but the balance is right, honest

Remote control for virtualized desktops

Customers of the Virgin One Account's online bank service may be shocked to see that they have paid all their bills twice this month. But they shouldn't worry say RBS group - owners of the One Account brand - bank balances are still correct and the transactions are just showing up duplicate on online statements.

A notice on the One Account log-in page tells customers:

Please be aware that you may see duplicate transactions in your account. We apologise if this has happened. Please be assured that whilst you may see two of the same transaction, only one has been processed.

A statement from RBS to the Reg confirmed that the duplication error was a side effect of the wider RBS tech problems. However, the PR team were unable to say how long this has been going on for, or when it would be resolved. They did assure customers that bank balances were all correct.

The glitch differs from the problems experienced by Natwest, RBS and Ulsterbank customers - there inbound payments were not registered and bank balances were consequently incorrect. Here it seems to be that outbound transactions are doubled, but that balances are fine.

It is understood that the One Account hiccups will be looked at in the general investigation into what went wrong at RBS. ®

Intelligent flash storage arrays

More from The Register

next story
MI6 oversight report on Lee Rigby murder: US web giants offer 'safe haven for TERRORISM'
PM urged to 'prioritise issue' after Facebook hindsight find
Assange™ slumps back on Ecuador's sofa after detention appeal binned
Swedish court rules there's 'great risk' WikiLeaker will dodge prosecution
You think the CLOUD's insecure? It's BETTER than UK.GOV's DATA CENTRES
We don't even know where some of them ARE – Maude
NSA mass spying reform KILLED by US Senators
Democrats needed just TWO more votes to keep alive bill reining in some surveillance
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Designing and building an open ITOA architecture
Learn about a new IT data taxonomy defined by the four data sources of IT visibility: wire, machine, agent, and synthetic data sets.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?