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RBS customers still suffering tech issues at Virgin One Account

Statement's all wrong, but the balance is right, honest

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Customers of the Virgin One Account's online bank service may be shocked to see that they have paid all their bills twice this month. But they shouldn't worry say RBS group - owners of the One Account brand - bank balances are still correct and the transactions are just showing up duplicate on online statements.

A notice on the One Account log-in page tells customers:

Please be aware that you may see duplicate transactions in your account. We apologise if this has happened. Please be assured that whilst you may see two of the same transaction, only one has been processed.

A statement from RBS to the Reg confirmed that the duplication error was a side effect of the wider RBS tech problems. However, the PR team were unable to say how long this has been going on for, or when it would be resolved. They did assure customers that bank balances were all correct.

The glitch differs from the problems experienced by Natwest, RBS and Ulsterbank customers - there inbound payments were not registered and bank balances were consequently incorrect. Here it seems to be that outbound transactions are doubled, but that balances are fine.

It is understood that the One Account hiccups will be looked at in the general investigation into what went wrong at RBS. ®

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