Feeds

RBS customers still suffering tech issues at Virgin One Account

Statement's all wrong, but the balance is right, honest

Protecting users from Firesheep and other Sidejacking attacks with SSL

Customers of the Virgin One Account's online bank service may be shocked to see that they have paid all their bills twice this month. But they shouldn't worry say RBS group - owners of the One Account brand - bank balances are still correct and the transactions are just showing up duplicate on online statements.

A notice on the One Account log-in page tells customers:

Please be aware that you may see duplicate transactions in your account. We apologise if this has happened. Please be assured that whilst you may see two of the same transaction, only one has been processed.

A statement from RBS to the Reg confirmed that the duplication error was a side effect of the wider RBS tech problems. However, the PR team were unable to say how long this has been going on for, or when it would be resolved. They did assure customers that bank balances were all correct.

The glitch differs from the problems experienced by Natwest, RBS and Ulsterbank customers - there inbound payments were not registered and bank balances were consequently incorrect. Here it seems to be that outbound transactions are doubled, but that balances are fine.

It is understood that the One Account hiccups will be looked at in the general investigation into what went wrong at RBS. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
JINGS! Microsoft Bing called Scots indyref RIGHT!
Redmond sporran metrics get one in the ten ring
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
OECD lashes out at tax avoiding globocorps' location-flipping antics
You hear that, Amazon, Google, Microsoft et al?
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.