Feeds

Qantas gets rocked by Amadeus

Time leaping blamed for airline mayhem

5 things you didn’t know about cloud backup

Airlines Qantas and Virgin Australia went into temporary meltdown on Sunday morning (EST) when the Amadeus ALTEA platform which they both use was affected by unspecified technical issues.

The global glitch left passengers unable to check in across domestic and international flights with staff having to resort to manual processes and cancellations and delays ensuing for several hours.

Qantas took to Twitter to state “global issues with ALTEA system affecting check-in. Issue resolved and ports will be back online shortly. We're sorry for the inconvenience.”

It is the second time in six months that Qantas has had to grapple with Amadeus issues. Back in January the ALTEA system crashed for around three hours affecting its 100 string network of airlines including British Airways, Qantas, and Cathay Pacific.

At the time Amadeus said the massive fail was due to a “network change” and upgrade at its data centre enterprise network in Germany.

Last November, another Amadeus outage had Qantas staff issuing hand-written boarding cards.

In the latest incident, Amadeus confirmed that there were problems with the ALTEA system but would not define them. They were also committed to “taking any appropriate steps to avoid this reoccurring”.

The issue is being widely attributed to the "leap second", the one-second time adjustment for atomic clocks so they can synchronize with clocks based on the Earth's rotation.

Web sites such as FourSquare, and LinkedIn were reportedly affected while more seasoned players like Google had developed a ‘leap smear’ solution to circumvent the issue.

Science commentator Karl Kruszelnicki told ABC radio this morning the leap second problem triggered a security feature that meant Amadeus rejected Qantas transactions. Transactions from Qantas arrived with the wrong time-stamp, which was interpreted by Amadeus as indicating that the transaction may have been intercepted by a man-in-the-middle attack.

The Register has not been able to confirm this explanation for the outage. ®

5 things you didn’t know about cloud backup

More from The Register

next story
BBC: We're going to slip CODING into kids' TV
Pureed-carrot-in-ice cream C++ surprise
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Twitter: La la la, we have not heard of any NUDE JLaw, Upton SELFIES
If there are any on our site it is not our fault as we are not a PUBLISHER
Facebook, Google and Instagram 'worse than drugs' says Miley Cyrus
Italian boffins agree with popette's theory that haters are the real wrecking balls
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
Ex-IBM CEO John Akers dies at 79
An era disrupted by the advent of the PC
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?