Feeds

BT Vision beats rivals to honour of being worst UK Pay-TV

TalkTalk grip on worst-broadband place remains firm

Next gen security for virtualised datacentres

BT Vision is the most complained about pay TV service in the UK, regulator Ofcom said, receiving nearly four times as many whinges in the first quarter of this year as Virgin Media and nine times as many as Sky.

Although moans about paid television services were generally low, BT got the most with 0.27 per 1,000 customers, mainly about sales issues and problems with billing, Ofcom's analysis showed.

However, the regulator said it had noted that complaints about BT Vision had fallen since the last quarter of 2011, when 0.38 in every 1,000 were ticked off.

BT pointed out to The Register that its telly service is dependent on the quality of customers' Freeview reception and broadband, as opposed to the other big boys in television Sky and Virgin Media, who deliver via satellite dish and cable respectively.

"BT Vision is Britain’s fastest growing TV service: from spring 2012 we began to add more new customers than Sky and Virgin combined; when you have more new customers you see more problems in early life," a spokesperson said in an emailed statement.

In landline and broadband provision, TalkTalk kept its place at the bottom of the charts for the sixth quarter in a row, still the most annoying provider.

Ofcom got 0.72 complaints about TalkTalk per 1,000 customers between January and March, but that was less moans than it got in the previous five quarters about the telco.

"We have been working hard to deliver improvements that give our customers a better experience and as a result we’re receiving 31 per cent fewer calls to our customer contact centres," a TalkTalk spokesperson said in an emailed statement. "We do recognise there is still work to do and we are continually pushing through improvements."

In mobiles, 3UK got the most whinges, although that was still relatively few at 0.14 per 1,000 customers. ®

Next gen security for virtualised datacentres

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
What's the nature of your emergency, Vodafone?
Oh, you've dialled the wrong number for ad fibs, rules ASA
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.