Feeds

Tech fault at RBS and Natwest freezes millions of UK bank balances

No fix date available for devastated customers

Combat fraud and increase customer satisfaction

RBS and Natwest have failed to register inbound payments for up to three days, customers have reported, leaving people unable to pay for bills, travel and even food. The banks - both owned by RBS Group - have confirmed that technical glitches have left bank accounts displaying the wrong balances and certain services unavailable. There is no fix date available.

The ongoing screw-up means that people waiting on pay checks, transfers or social welfare have been left out of pocket. And angry. Natwest customers took to the Natwest site forums to complain:

One dated the start of the problems back to Monday:

I deposited money Tuesday and it does not show on my balance, so how can this issue just have come about today? In my local branch they told me that the depositing problem had been present since Monday! Why continue to let us deposit then?

One commenter said that cash choke-up left him unable to take his daughter to a hospital appointment:

I have been left unable to take my daughter to her hospital appointment due to this mess and have now got to wait weeks for another appointment! Not only this we now have no food and no other options. Absoloutley disgraceful.

Many customers were worried that an accounts freeze would leave them unable to pay bills due - leaving them open to late fees. One was taking matters into his own hands:

Just to let you know, I'm charging NatWest £30 for being incompetent. You have my account details. by TomDav from Wiltshire on June 21, 2012 at 1:34 pm

RBS and Natwest spokespeople have assured customers that they are working on the problem but were unable to name a fix time. The crash also affects other RBS Group banks including UlsterBank in Northern Ireland.

Not all services are affected: apparently ATM transactions (under £300) and small other day to day banking jobs continue to work. Though Ulsterbank staff were having to hand out paper receipts for deposits according to this article.

An RBS Group spokesman would only say:

We are currently experiencing technical issues which mean that a number of customer account balances have not yet been updated and some of our online services are temporarily unavailable. We are working hard to fix this and hope to have the problem resolved as soon as possible.

A notice on the Natwest and RBS home page apologised and said that they are experiencing very high call volumes as a result.

According to their corporate information RBS Group has 26m customers in the UK. ®

3 Big data security analytics techniques

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.