Feeds

Hardy handymen handed handy hardened handheld hardware

Job sheets beamed directly into Scottish sparky palms

Eight steps to building an HP BladeSystem

Fife council has pushed ahead with its mobile working plans by issuing building services staff with Motorola-built handheld devices to receive job instructions.

A number of frontline staff have been using mobile phones to receive information for carrying out scheduled repairs and maintenance in council homes and non-domestic properties over the past two and a half years. The council said that although this has led to an increase in productivity, with more jobs per person completed daily, using mobile phones still required significant manual input.

"It [mobile phone solution] allowed the council to try the concept of a mobile solution and demonstrate some frontline benefits, but it requires a larger back office support to run with back office staff taking verbal information from the operative and inputting into back office systems," Allan Barclay, service manager for building services at Fife, told Guardian Government Computing.

"The full solution would capture data inputted direct from the frontline device capturing job info and time management and removing the need for manual involvement."

Fife hopes that by using handheld devices with increased functionality, it will improve information management, as it will be moving away from manual data input to using an automated real time system.

The plans form part of a programme at the council to deliver mobile working across a number of services, with the roll out of handheld devices being one of the first strands of the project.

Fife procured the technology for the initiative in two parts: the scheduling tool that is being used is XMbrace's Opti-Time, which was originally delivered through another project at the authority; and the handheld device that staff will use is the rugged Motorola ES400 digital assistant.

The devices have been rolled out to 18 electricians, and this will be extended to the rest of the 350 maintenance employees between August and October this year.

This article was originally published at Guardian Government Computing.

Guardian Government Computing is a business division of Guardian Professional, and covers the latest news and analysis of public sector technology. For updates on public sector IT, join the Government Computing Network here.

Maximizing your infrastructure through virtualization

More from The Register

next story
USA to insist on pre-flight mobe power probe
Prove it works or it can't come aboard flights to USA
Judge says there's no such thing as a 'Patent Troll'
Apple banned from calling litigant a 'Bounty hunter', 'corporate shell' or 'Troll'
Euro banks warned off Bitcoin as Canada regulates it
Regulation desirable but way too hard
ISPs haul GCHQ into COURT over dragnet interwebs snooping
'Exploitation of network infrastructure is unlawful,' says co-claimant
Report: UK.gov wants to legislate on comms data BEFORE next election
Ministerial alarm sets in over EU court's data retention ruling
Trick-cyclists defend Facebook emoto-furtling experiment
'All REAL men ignore consent and privacy'
NSA dragnet mostly slurped innocents' traffic
Latest Snowden leak suggests indiscriminate retention
New NSA boss plays down impact of Snowden leaks
You have not heard me say 'OMG, the sky is falling'
Standby consumes MORE POWER THAN CANADA: IEA
Internet of Things will only make it worse
prev story

Whitepapers

Build a Business Case: Developing Custom Apps
In this whitepaper learn how to maximize the value of custom applications by accelerating and simplifying their development.
Eight steps to building an HP BladeSystem
Building your ideal BladeSystem infrastructure solution begins with eight simple steps, outlined in this whitepaper.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Bridging the IT gap between rising business demands and ageing tools
Learn about the three requirements for bridging the IT gap and getting on the pathway to the next era in infrastructure management.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.