Feeds

CIO says Telstra becoming 'best IT shop in APAC'

Agile methodologies and 'fail wall' changing culture

  • alert
  • submit to reddit

Intelligent flash storage arrays

Telstra’s CIO has boldly claimed that the carrier’s ongoing Agile IT transformation will soon be one of the most successful stories of enterprise Agile at scale in the world.

Speaking at the Agile Australia 2012 conference in Melbourne, Telstra CIO Patrick Eltridge said that his team was also “busy building the best IT shop in Asia Pacific.” Since being appointed to the CIO hot seat 18 months ago, Eltridge has been actively dedicated to turning Telstra’s IT systems into a fertile Agile hub.

Last year Eltridge went on an intense recruitment drive for Agile coaches as part of a large-scale change management program. The Agile approach serves to accelerate collaboration on projects between IT and the business units, improving speed to market and delivering value all the way through a project lifespan.

Telstra took on the Agile methodology for its IT and software development as part of the consultation process over its $11.9 billion transformation. Eltridge said that Telstra was going Agile out of competitive market necessity. “Because we the need the capabilities of an agile organisation. With the advent of NBN and the rapid change that we are seeing in consumer technology we have no hope of thriving in the 21st unless we become much more adaptable and are able to respond faster than our competitors to meeting customer demands.”

Eltridge views Agile as not just a software developer methodology but a “way of working that drives a more productive and enjoyable experience.” While admitting that the change process has been long, he said that it is currently in acceleration mode. “The ox is slow but the earth is patient ... changing culture is a gradual process and can seem glacial to those in it.”

As part of the Agile deployment, Eltridge said that Telstra staff were continually being trained in Agile fundamentals and has implemented a feedback system that allows for accountability and transparency between the team and its leaders. The IT group has established a fail wall where team members can publicly ‘out‘ their failures and share what they have learnt from them. ®

Internet Security Threat Report 2014

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.