Feeds

Virgin Media wipes out websites with routing blackhole

'Issues which may cause issues' leave network 'virtually unusable' for days

Top three mobile application threats

Virgin Media customers have been struggling to access websites via the telco's network for the past four days, after routing errors crippled the service.

The ISP's punters have griped about the problem on VM's forums and various El Reg readers have been in touch to complain that they can't currently access their beloved tech redtop because of the cockup.

We've asked Virgin Media to explain what had gone wrong, but at time of writing it hadn't returned comment to us. The Register will update this story if we do hear more.

Over on VM's forum the company has coughed to "routing issues which may cause issues when accessing certain websites".

According to the official message, dated Friday 25 May, the telco said:

This is currently being investigated by the relevant departments. In most cases this can be resolved by using the Virgin Media proxy.

Virgin Media went on to offer the temporary fix to its users while it works out what's gone wrong.

One Reg reader told us: "Virgin Media's cable broadband has been virtually unusable since Thursday afternoon. Their tech support guys haven't got a clue and just keep saying 'reboot your modem' over and over again. One post from Technical and that's all the communication they've given," he said, before concluding: "The service is a shambles."

Virgin Media's Steve Brett later that day said on the forum that he did "not have a current ETA for this to be fixed".

He added that the fault was logged as a "Major Service Outage" and said that "some very senior heads at Virgin Media" were being kept up-to-date with what had gone wrong and what progress was being made.

Meanwhile, some VM customers suggested that the cause of the routing error related to the company's content filtering and blocking servers. One punter made the unsubstantiated claim that "Virgin Media is preparing a nasty surprise in the near future for their users. So don’t be surprised if access to P2P services and torrent sites [is] banned on VM shortly." ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.