Feeds

London's Oyster card website still down after 12-hour outage

Transport for London: We did this on purpose

Choosing a cloud hosting partner with confidence

Transport for London's Oyster card website jumped the tracks and fell offline for 12 hours, leaving anyone wanting to top-up, cancel or renew their card online unable to do so.

Since at least 8pm yesterday visitors to the Oyster page, when accessed through the main TFL site, were faced with this error message:

Oyster card site, screengrab

Some tweets put the start of the down-time back even earlier to yesterday lunchtime. One called drakey_boy tweeted at 5.21pm that the website had been dead all afternoon. Various punters reported on the disruption that the outage has caused:

@Ewarmisham: The @TFL website is awful - it won't let me top up my oyster card so now I have to walk an hour to work

Another said:

@itsjoemcd: so @TfL_official's Oyster website has been down for at least 5 hours. good one. i've lost my Oyster & need to transfer travelcard. grr.

TFL's main site and official Twitter feed weren't carrying any information on the outage at the time of writing. By this morning, a banner was displayed on the Oyster site homepage saying that: "Important site maintenance means Oyster Online is temporarily unavailable."

A TFL spokeswoman said that the site had been down "for essential maintenance" since 8pm yesterday, adding that users had been warned in advance. She said the roll-out of new account features was the cause of the 12-hour downtime.

Shashi Verma, TfL’s director of customer experience, added:

We are carrying out a major upgrade of the Oyster online pages to provide a better service to our customers. A notice has been displayed on the Oyster pages notifying customers that the site would not be available for a short time while this work takes place. Customers are still able to top up at ticket machines and ticket offices and at any one of the 4,000 Oyster Ticket Stops across London.

®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Bono apologises for iTunes album dump
Megalomania, generosity and FEAR of irrelevance drove group to Apple deal
HBO shocks US pay TV world: We're down with OTT. Netflix says, 'Gee'
This affects every broadcaster, every cable guy
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
French 'terror law' declares WAR on the INTERNET itself, say digi-rights folks
Liberté, Égalité, Fraternité: Two out of three ain't bad
SCREW YOU, EU: BBC rolls out Right To Remember as Google deletes links
Not even Google can withstand the power of Auntie
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
America's super-secret X-37B plane returns to Earth after nearly TWO YEARS aloft
674 days in space for US Air Force's mystery orbital vehicle
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.