Feeds

London's Oyster card website still down after 12-hour outage

Transport for London: We did this on purpose

Internet Security Threat Report 2014

Transport for London's Oyster card website jumped the tracks and fell offline for 12 hours, leaving anyone wanting to top-up, cancel or renew their card online unable to do so.

Since at least 8pm yesterday visitors to the Oyster page, when accessed through the main TFL site, were faced with this error message:

Oyster card site, screengrab

Some tweets put the start of the down-time back even earlier to yesterday lunchtime. One called drakey_boy tweeted at 5.21pm that the website had been dead all afternoon. Various punters reported on the disruption that the outage has caused:

@Ewarmisham: The @TFL website is awful - it won't let me top up my oyster card so now I have to walk an hour to work

Another said:

@itsjoemcd: so @TfL_official's Oyster website has been down for at least 5 hours. good one. i've lost my Oyster & need to transfer travelcard. grr.

TFL's main site and official Twitter feed weren't carrying any information on the outage at the time of writing. By this morning, a banner was displayed on the Oyster site homepage saying that: "Important site maintenance means Oyster Online is temporarily unavailable."

A TFL spokeswoman said that the site had been down "for essential maintenance" since 8pm yesterday, adding that users had been warned in advance. She said the roll-out of new account features was the cause of the 12-hour downtime.

Shashi Verma, TfL’s director of customer experience, added:

We are carrying out a major upgrade of the Oyster online pages to provide a better service to our customers. A notice has been displayed on the Oyster pages notifying customers that the site would not be available for a short time while this work takes place. Customers are still able to top up at ticket machines and ticket offices and at any one of the 4,000 Oyster Ticket Stops across London.

®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
I'll be back (and forward): Hollywood's time travel tribulations
Quick, call the Time Cops to sort out this paradox!
Musicians sue UK.gov over 'zero pay' copyright fix
Everyone else in Europe compensates us - why can't you?
Megaupload overlord Kim Dotcom: The US HAS RADICALISED ME!
Now my lawyers have bailed 'cos I'm 'OFFICIALLY' BROKE
MI6 oversight report on Lee Rigby murder: US web giants offer 'safe haven for TERRORISM'
PM urged to 'prioritise issue' after Facebook hindsight find
BT said to have pulled patent-infringing boxes from DSL network
Take your license demand and stick it in your ASSIA
Right to be forgotten should apply to Google.com too: EU
And hey - no need to tell the website you've de-listed. That'll make it easier ...
prev story

Whitepapers

Seattle children’s accelerates Citrix login times by 500% with cross-tier insight
Seattle Children’s is a leading research hospital with a large and growing Citrix XenDesktop deployment. See how they used ExtraHop to accelerate launch times.
5 critical considerations for enterprise cloud backup
Key considerations when evaluating cloud backup solutions to ensure adequate protection security and availability of enterprise data.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.