Feeds

London's Oyster card website still down after 12-hour outage

Transport for London: We did this on purpose

Seven Steps to Software Security

Transport for London's Oyster card website jumped the tracks and fell offline for 12 hours, leaving anyone wanting to top-up, cancel or renew their card online unable to do so.

Since at least 8pm yesterday visitors to the Oyster page, when accessed through the main TFL site, were faced with this error message:

Oyster card site, screengrab

Some tweets put the start of the down-time back even earlier to yesterday lunchtime. One called drakey_boy tweeted at 5.21pm that the website had been dead all afternoon. Various punters reported on the disruption that the outage has caused:

@Ewarmisham: The @TFL website is awful - it won't let me top up my oyster card so now I have to walk an hour to work

Another said:

@itsjoemcd: so @TfL_official's Oyster website has been down for at least 5 hours. good one. i've lost my Oyster & need to transfer travelcard. grr.

TFL's main site and official Twitter feed weren't carrying any information on the outage at the time of writing. By this morning, a banner was displayed on the Oyster site homepage saying that: "Important site maintenance means Oyster Online is temporarily unavailable."

A TFL spokeswoman said that the site had been down "for essential maintenance" since 8pm yesterday, adding that users had been warned in advance. She said the roll-out of new account features was the cause of the 12-hour downtime.

Shashi Verma, TfL’s director of customer experience, added:

We are carrying out a major upgrade of the Oyster online pages to provide a better service to our customers. A notice has been displayed on the Oyster pages notifying customers that the site would not be available for a short time while this work takes place. Customers are still able to top up at ticket machines and ticket offices and at any one of the 4,000 Oyster Ticket Stops across London.

®

The Power of One Infographic

More from The Register

next story
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
MPs wave through Blighty's 'EMERGENCY' surveillance laws
Only 49 politcos voted against DRIP bill
EU's top data cops to meet Google, Microsoft et al over 'right to be forgotten'
Plan to hammer out 'coherent' guidelines. Good luck chaps!
US judge: YES, cops or feds so can slurp an ENTIRE Gmail account
Crooks don't have folders labelled 'drug records', opines NY beak
Delaware pair nabbed for getting saucy atop Mexican eatery
Burrito meets soft taco in alleged rooftop romp outrage
LightSquared backer sues FCC over spectrum shindy
Why, we might as well have been buying AIR
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.