Feeds

London's Oyster card website still down after 12-hour outage

Transport for London: We did this on purpose

High performance access to file storage

Transport for London's Oyster card website jumped the tracks and fell offline for 12 hours, leaving anyone wanting to top-up, cancel or renew their card online unable to do so.

Since at least 8pm yesterday visitors to the Oyster page, when accessed through the main TFL site, were faced with this error message:

Oyster card site, screengrab

Some tweets put the start of the down-time back even earlier to yesterday lunchtime. One called drakey_boy tweeted at 5.21pm that the website had been dead all afternoon. Various punters reported on the disruption that the outage has caused:

@Ewarmisham: The @TFL website is awful - it won't let me top up my oyster card so now I have to walk an hour to work

Another said:

@itsjoemcd: so @TfL_official's Oyster website has been down for at least 5 hours. good one. i've lost my Oyster & need to transfer travelcard. grr.

TFL's main site and official Twitter feed weren't carrying any information on the outage at the time of writing. By this morning, a banner was displayed on the Oyster site homepage saying that: "Important site maintenance means Oyster Online is temporarily unavailable."

A TFL spokeswoman said that the site had been down "for essential maintenance" since 8pm yesterday, adding that users had been warned in advance. She said the roll-out of new account features was the cause of the 12-hour downtime.

Shashi Verma, TfL’s director of customer experience, added:

We are carrying out a major upgrade of the Oyster online pages to provide a better service to our customers. A notice has been displayed on the Oyster pages notifying customers that the site would not be available for a short time while this work takes place. Customers are still able to top up at ticket machines and ticket offices and at any one of the 4,000 Oyster Ticket Stops across London.

®

High performance access to file storage

More from The Register

next story
Android engineer: We DIDN'T copy Apple OR follow Samsung's orders
Veep testifies for Samsung during Apple patent trial
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
German space centre endures cyber attack
Chinese code retrieved but NSA hack not ruled out
EFF: Feds plan to put 52 MILLION FACES into recognition database
System would identify faces as part of biometrics collection
Big Content goes after Kim Dotcom
Six studios sling sueballs at dead download destination
Ex-Tony Blair adviser is new top boss at UK spy-hive GCHQ
Robert Hannigan to replace Sir Iain Lobban in the autumn
Alphadex fires back at British Gas with overcharging allegation
Brit colo outfit says it paid for 347KVA, has been charged for 1940KVA
Jack the RIPA: Blighty cops ignore law, retain innocents' comms data
Prime minister: Nothing to see here, go about your business
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.