Feeds

Optus hangs up on 750 staff

Creates new division for customer care, with less

  • alert
  • submit to reddit

Intelligent flash storage arrays

Optus is slashing 750 positions over the next few months as part of a significant business restructure.

Roles will be made redundant from senior and middle management in addition to operations, back office and support functions. It is unclear if the job cuts are on top of the 700 job cuts announced last March or are part of the restructure at parent company Singtel announced last February. Optus PR folks have not responded to an email seeking clarification.

The carrier said that the cost cutting drive would attract a one off charge of approximately $37 million.

Optus revealed that it will restructure its customer service operations with the creation of a customer division, responsible for managing all aspects of customer relations. The revamped division will be supported by new marketing and sales divisions and will serve to centralise a number of other key functions, including commercial, human resources and strategy.

“By creating a more efficient organisation with a renewed focus on the customer, we will be able to compete more effectively. When combined with our reinvigorated Optus brand and stronger mobile network, these changes will put us in an even stronger position,”said Kevin Russell, Chief Executive Officer, Consumer Australia.

He added that while sustainable cost structures were paramount , a key driver of the restructure was the desire to “elevate the voice of our ten million customers to ensure they are heard loud and clear in every area of our business .”

In the press release issued last Sunday to announce its new free broadband offer, the telco's Director of Fixed, Anthony Shiner, said the company "recently re-evaluated the Optus brand and our products to ensure we continue to provide Australians with superior choice and competition when it comes to telecommunications." Presumably the subsequent announcement will help to deliver on those promises.

The restructure comes just weeks after Optus’ outsourced customer service provider, India’s Tech Mahindra announced that it would be expanding its Sydney based headquarters, pledging to create hundreds of new jobs over the next three to five years to support local clients.®

Internet Security Threat Report 2014

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Internet Security Threat Report 2014
An overview and analysis of the year in global threat activity: identify, analyze, and provide commentary on emerging trends in the dynamic threat landscape.