Feeds

Dell fending off EMC's maintenance push

Will wheel ex-partner's kit into new solutions centres if asked

Build a business case: developing custom apps

Customers who bought EMC kit from Dell before the pair dissolved their relationship are not flooding back to the storage specialist for their support needs, according to Steve Schuckenbrock, President of Dell's services operation.

Speaking at the launch of a new solutions centre in Sydney, Australia, Schuckenbrock said Dell is pleased that not many of its EMC-buying customers have defected, despite what he called a “big push” from EMC to secure maintenance and support deals. Dell resold EMC's midrange SANs for several years, but discontinued the deal after it acquired Compellent. Dell retains maintenance and support obligations for many customers who acquired EMC kit under the now-elapsed resales deal.

“I think that shows where our customers see value,” Schuckenbrock said.

Schuckenbrock made the brief remarks at the opening of a new solution centre in Sydney. The centre is packed full of Dell kit, all humming along in an operational data centre where it awaits customer experimentation. One of eleven around the globe, the Sydney centre is also a centre of excellence for Microsoft's Lync unified communications product.

While Dell kit dominates the solutions centre, the Sydney installation also houses a few HP servers that are intended to help customers understand what it takes to migrate away from them to Dell's rival products.

Schuckenbrock said none of the solution centres house EMC kit, but that Dell has some ready to wheel in if customers want to give it a whirl. Or see what it takes to move from EMC to Compellent. And if customers really, really, want to see how the EMC SANs they bought Dell play with Dell's other hardware, the solution centres will make that possible. ®

Boost IT visibility and business value

More from The Register

next story
The Return of BSOD: Does ANYONE trust Microsoft patches?
Sysadmins, you're either fighting fires or seen as incompetents now
Microsoft: Azure isn't ready for biz-critical apps … yet
Microsoft will move its own IT to the cloud to avoid $200m server bill
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
Cutting cancer rates: Data, models and a happy ending?
How surgery might be making cancer prognoses worse
Silicon Valley jolted by magnitude 6.1 quake – its biggest in 25 years
Did the earth move for you at VMworld – oh, OK. It just did. A lot
VMware's high-wire balancing act: EVO might drag us ALL down
Get it right, EMC, or there'll be STORAGE CIVIL WAR. Mark my words
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Scale data protection with your virtual environment
To scale at the rate of virtualization growth, data protection solutions need to adopt new capabilities and simplify current features.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?