Feeds

FIVE-day ZoneEdit outage freezes thousands of sites

Mystery glitch knocks out DNS config

3 Big data security analytics techniques

Hundreds of thousands of websites have been hit by an unexplained outage at DNS services provider ZoneEdit, with users seeing five full days of downtime.

While the 600,000 customer domains ZoneEdit looks after were all apparently still resolving during the outage, users were been able to log into their accounts to make updates to their zones since Friday.

"I have a static IP being changed by my service provider this week," one loyal customer blogged. "With only two days left before the change and potentially 500-1000 users being affected I am left with tough choices.

"I will give ZoneEdit until tomorrow morning before I find an alternative service or host the DNS myself."

Two days ago the company's website went offline completely, again without explanation. This morning, however, the site returned and users reported that they could once again log in and use their services.

ZoneEdit, which is owned by the domain name registrar Dotster, has provided updates on Twitter, albeit only once or twice a day and without any insight into what the problem is or how long it will take to resolve.

In its most recent tweet, it states: "We understand the seriousness of this issue and its effect on you. We are truly sorry. We have every person possible working to resolve it."

Even with the problem apparently resolved, customers still do not know what happened.

Users have also predictably taken to Twitter to vent their frustration – not only regarding the downtime but also about the lack of communication from the company. Some have even speculated that the website may have been the victim of an attack.

ZoneEdit has been providing cheap and cheerful DNS resolution services since 2000. According to HosterStats, 150,000 domain names use its DNS to make their websites and email work.

The company did not respond to a request for comment. ®

Top three mobile application threats

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Record labels sue Pandora over vintage song royalties
Companies want payout on recordings made before 1972
Ex–Apple CEO John Sculley: Ousting Steve Jobs 'was a mistake'
Twenty-nine years later, post-Pepsi exec has flat-forehead moment
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
Number crunching suggests Yahoo! US is worth less than nothing
China and Japan holdings worth more than entire company
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.