Feeds

FIVE-day ZoneEdit outage freezes thousands of sites

Mystery glitch knocks out DNS config

Build a business case: developing custom apps

Hundreds of thousands of websites have been hit by an unexplained outage at DNS services provider ZoneEdit, with users seeing five full days of downtime.

While the 600,000 customer domains ZoneEdit looks after were all apparently still resolving during the outage, users were been able to log into their accounts to make updates to their zones since Friday.

"I have a static IP being changed by my service provider this week," one loyal customer blogged. "With only two days left before the change and potentially 500-1000 users being affected I am left with tough choices.

"I will give ZoneEdit until tomorrow morning before I find an alternative service or host the DNS myself."

Two days ago the company's website went offline completely, again without explanation. This morning, however, the site returned and users reported that they could once again log in and use their services.

ZoneEdit, which is owned by the domain name registrar Dotster, has provided updates on Twitter, albeit only once or twice a day and without any insight into what the problem is or how long it will take to resolve.

In its most recent tweet, it states: "We understand the seriousness of this issue and its effect on you. We are truly sorry. We have every person possible working to resolve it."

Even with the problem apparently resolved, customers still do not know what happened.

Users have also predictably taken to Twitter to vent their frustration – not only regarding the downtime but also about the lack of communication from the company. Some have even speculated that the website may have been the victim of an attack.

ZoneEdit has been providing cheap and cheerful DNS resolution services since 2000. According to HosterStats, 150,000 domain names use its DNS to make their websites and email work.

The company did not respond to a request for comment. ®

5 things you didn’t know about cloud backup

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Banking apps: Handy, can grab all your money... and RIDDLED with coding flaws
Yep, that one place you'd hoped you wouldn't find 'em
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Primetime precrime? Minority Report TV series 'being developed'
I have to know. I have to find out what happened to my life
Broadband slow and expensive? Blame Telstra says CloudFlare
Won't peer, will gouge for Internet transit
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
prev story

Whitepapers

Best practices for enterprise data
Discussing how technology providers have innovated in order to solve new challenges, creating a new framework for enterprise data.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?