Feeds

NetApp offers system check-up from iPads, smartphones

Support-call monitoring on IOS and Android

Providing a secure and efficient Helpdesk

NetApp has endorsed tablet and smartphone access to its support system and users can now monitor support case status from their iPad, iPhone or Android phone.

NetApp iPhone support call monitoring app

NetApp support case status monitoring app

There's been no formal announcement but if you point your web browser here you'll find a page entitled AutoSupport at your fingertips. It leads on to iPad, iPhone and Android device pages. You then get told this:

NetApp Support provides information about Cases, Contact Details, AutoSupport, Storage Efficiency, and Fitness of your NetApp storage systems. The application is available to NetApp Customers, Partners, and Employees helping users to enhance operational and storage efficiency.

The iPad and iPhone apps are the same; in other words NetApp does not take advantage of the iPad's larger screen. The app is basically a support case status checker for smartphones with some bells and whistles. It's nifty but doesn't go very far ... yet.

Other suppliers, like Xio, allow you to manage their storage from your touch-screen device. ®

Security for virtualized datacentres

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.