Feeds

ATA CEO resigns

Call centre body to look for replacement

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

The ATA, the peak body for call centre industry, has lost its CEO Michael Meredith, who held the position for 12 years, has resigned to pursue other business activities.

The ATA, formerly known as the Australian Teleservices Association, is a lobbying, education networking organisation. The call centre industry in Australia employs more than 150,000 people.

ATA Chair Derek Finch said “Michael has lead the ATA through many years of development, change and growth, including the introduction of the Contact Centre Standards and Accreditation (CCSA) Program and transforming the ATA National Awards and Conference into one of the highlight recognition events in the Contact Centre industry calendar.”

Meredith's immediate replacement will be Fiona Keough, an experienced practitioner in the industry who has served as Chair of the ATA's NSW Chapter.

A spokesperson for the ATA said it was “fortuitous” that Keough was available to step in as interim CEO and that a formal recruitment process for a permanent successor to Meredith will soon commence.

The ATA and the Customer Contact Management Association (CCMA)  last year entered discussions about a possible amalgamation. A joint working party is working through a “roadmap of activities required” to bring about an amalgamation, but no progress has been announced since August 2011. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
Ofcom tackles complaint over Premier League footie TV rights
Virgin Media: UK fans pay the most for the fewest matches
FCC: Gonna need y'all to cough up $1.5bn to put broadband in schools
Kids need more fiber, says Wheeler, and you'll pay for it
NBN Co screws lid on FTTP coffin
Copper and HFC dominate in new corporate plan
prev story

Whitepapers

10 ways wire data helps conquer IT complexity
IT teams can automatically detect problems across the IT environment, spot data theft, select unique pieces of transaction payloads to send to a data source, and more.
Why CIOs should rethink endpoint data protection in the age of mobility
Assessing trends in data protection, specifically with respect to mobile devices, BYOD, and remote employees.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Business security measures using SSL
Examines the major types of threats to information security that businesses face today and the techniques for mitigating those threats.