Feeds

ATA CEO resigns

Call centre body to look for replacement

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

The ATA, the peak body for call centre industry, has lost its CEO Michael Meredith, who held the position for 12 years, has resigned to pursue other business activities.

The ATA, formerly known as the Australian Teleservices Association, is a lobbying, education networking organisation. The call centre industry in Australia employs more than 150,000 people.

ATA Chair Derek Finch said “Michael has lead the ATA through many years of development, change and growth, including the introduction of the Contact Centre Standards and Accreditation (CCSA) Program and transforming the ATA National Awards and Conference into one of the highlight recognition events in the Contact Centre industry calendar.”

Meredith's immediate replacement will be Fiona Keough, an experienced practitioner in the industry who has served as Chair of the ATA's NSW Chapter.

A spokesperson for the ATA said it was “fortuitous” that Keough was available to step in as interim CEO and that a formal recruitment process for a permanent successor to Meredith will soon commence.

The ATA and the Customer Contact Management Association (CCMA)  last year entered discussions about a possible amalgamation. A joint working party is working through a “roadmap of activities required” to bring about an amalgamation, but no progress has been announced since August 2011. ®

Internet Security Threat Report 2014

Whitepapers

Go beyond APM with real-time IT operations analytics
How IT operations teams can harness the wealth of wire data already flowing through their environment for real-time operational intelligence.
5 critical considerations for enterprise cloud backup
Key considerations when evaluating cloud backup solutions to ensure adequate protection security and availability of enterprise data.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
How to simplify SSL certificate management
Simple steps to take control of SSL certificates across the enterprise, and recommendations centralizing certificate management throughout their lifecycle.