Feeds

ATA CEO resigns

Call centre body to look for replacement

  • alert
  • submit to reddit

Next gen security for virtualised datacentres

The ATA, the peak body for call centre industry, has lost its CEO Michael Meredith, who held the position for 12 years, has resigned to pursue other business activities.

The ATA, formerly known as the Australian Teleservices Association, is a lobbying, education networking organisation. The call centre industry in Australia employs more than 150,000 people.

ATA Chair Derek Finch said “Michael has lead the ATA through many years of development, change and growth, including the introduction of the Contact Centre Standards and Accreditation (CCSA) Program and transforming the ATA National Awards and Conference into one of the highlight recognition events in the Contact Centre industry calendar.”

Meredith's immediate replacement will be Fiona Keough, an experienced practitioner in the industry who has served as Chair of the ATA's NSW Chapter.

A spokesperson for the ATA said it was “fortuitous” that Keough was available to step in as interim CEO and that a formal recruitment process for a permanent successor to Meredith will soon commence.

The ATA and the Customer Contact Management Association (CCMA)  last year entered discussions about a possible amalgamation. A joint working party is working through a “roadmap of activities required” to bring about an amalgamation, but no progress has been announced since August 2011. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
Google has spaffed more cash on lobbying this year than Big Cable
Don't worry, it'll be cheaper when they use drones
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?